Key Account Specialist

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time
Job Description

We're looking for a highly driven and motivated Specialist, Account Management for our Marketplace team in Malaysia. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this is the place for you The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

About this role:

This role will be based in Kuala Lumpur and will report to the Account Management Lead.

Responsibilities:

  • Manage and expand relationships with existing clients and proactively identify further new business opportunities
  • Achieve and exceed on weekly and monthly KPIs
  • Maintain and grow the revenue and gross profit of each account
  • Keep the platform fresh by implementing creative marketing initiatives
  • Construct and negotiate commercial offers which meet expectations of foodpanda, business partners and customers
  • Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards
  • Strong knowledge of all aspects of the foodpanda business model and the online food ordering market
  • Use and create management reports to assess performance of vendors
  • Prepare weekly/monthly financial & performance reports for internal and external review
Qualifications
  • 2+ years' experience within an Account Management role preferable
  • Proven track record of Account Management or Territory Sales with B2B sales experience, preferably in eCommerce for FMCG brands
  • Excellent communication skills, must have a consultative sales approach and be a strong persuader and influencer
  • Strong relationship builder, has a positive attitude and is a team player
  • Highly driven, self-motivated, target oriented, resilient and tenacious
  • Customer focused, enjoys working autonomously, hits the ground running and demonstrates a willingness to learn
  • Strong analytical skills, makes well judged decisions, good numeracy, pays strong attention to detail, is a strong problem solver, demonstrates good commercial awareness and thinks outside the box to generate new ideas
  • Has a flexible approach, thrives under pressure and enjoys working in a fast paced environment
  • Highly organised and plans and prioritizes work effectively

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