Executive Supply Chain Technology

JOB PURPOSE

The Executive – Supply Chain Technology is responsible for executing technical projects, ensuring system functionality, and supporting clients or internal stakeholders with high-quality technical assistance. The role involves working on system integration, operational tasks, and maintaining vendor, airlines, insurance company and client relationships.

JOB RESPONSIBILITIES

OPERATIONAL & EXECUTION

• Manage and maintain the functionality of aviation and tourism-related systems, including ticketing systems, airlines B2B portals, GDSs such as Sabre, Amadeus, TravelPort (if any), and OBTs such as Swift, Plover etc.

• Conduct system User Acceptance Testing (UAT) and Quality Assurance Testing (QAT), troubleshoot issues, and ensure seamless integration and operation.

TASK & TIME MANAGEMENT

• Prioritize daily tasks and manage timelines effectively to meet project and operational deadlines.

•Provide regular updates on task progress and escalate delays to the Assistant Manager.

PROJECT MANAGEMENT & CLIENT IMPLEMENTATION

• System Implementation Support: Assist in the implementation of systems by configuring components, testing functionalities, and ensuring integration with existing infrastructure under the guidance of senior team members.

• Client Onboarding Assistance: Provide hands-on support during client onboarding, including account setup, access configuration, and initial troubleshooting to ensure a smooth transition to new systems.

• Requirement Gathering: Collaborate with clients and internal teams to gather and document system requirements, ensuring clarity and alignment with project goals.

• Technical Solution Deployment: Support the development and deployment of technical solutions by executing assigned tasks such as system testing, data migration, and workflow setup.

• Task Coordination: Manage assigned tasks within project timelines, ensuring deliverables are completed efficiently and escalating any potential delays to supervisors.

• Testing and Quality Assurance: Conduct system testing to identify potential issues, document results, and work with the team to resolve any problems before deployment.

• Post-Implementation Support: Provide first-level technical support to clients' post-implementation, addressing concerns promptly and escalating complex issues to senior team members when necessary.

• Documentation and Training: Prepare and maintain system documentation, user guides, and training materials. Assist in conducting training sessions for clients to ensure they understand and effectively use the systems.

VENDOR & SUPPLIER MANAGEMENT

• Coordinate with vendors to resolve technical issues, ensuring timely delivery of updates and integrations.

• Maintain effective communication with vendors to facilitate smooth operations.

PERFORMANCE MONITORING & REPORTING

• Monitor system performance and identify opportunities for optimization.

• Document technical processes and provide reports on system performance and client issues. (e.g. Prism)

CLIENT & STAKEHOLDER MANAGEMENT

• Provide first-level technical support for clients, addressing their concerns and resolving issues promptly.

• Collaborate with internal teams to ensure alignment with client expectations.

EVENT & CAMPAIGN SUPPORT & EXECUTION

• Assist the team in participating and assist in technical setup (GDS) to support during in travel talk events, trade shows, travel fairs, and campaigns (e.g., MATTA Fair).

• Collaborate with event teams to anticipate and address technical challenges proactively.

USER TRAINING ASSISTANCE

• Provide first-level support during and after training sessions by assisting users with hands-on tasks and answering basic queries.

• Help maintain and distribute training materials, ensuring accessibility for all employees.

• Track and report on common user challenges encountered during training to inform future content improvements.

ADMINISTRATIVE & MISCELLANEOUS TASKS

• Maintain accurate documentation of systems, processes, and troubleshooting logs.

• Supporting to maintain accurate documentation for Supply Chain Technology focusing on workflows & processes.

• Ensure compliance with SOPs and safeguard company and client data confidentiality.

• Any other duties at the discretion of the company.

JOB SPECIFICATION

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

• Diploma or/ and bachelor's degree in Tourism, Hospitality or related field is preferred.

• Knowledge or certificate of computer science or related technology field is highly preferred.

• Strong understanding and knowledge of customer for travel, airlines and company's product.

• At least 1 - 3 years of relevant experience in a similar role or job scope.

• Experience with project management tools, such as Jira, Trello, ClickUp, or Asana.

• Experience working with computer systems (E.g.: GDS, Microsoft, other software application).

• Attentive to details, accuracy and result oriented in achieving KPIs and SLA.

• Advanced project management skills with a proven track record of delivering technology solutions.

• Proficiency in GDS systems, cloud technologies, or/and technology governance practices.

• Demonstrated ability to collaborate effectively within a team.

• Strong communication skills in English, both written and verbal.

• High attention to detail with a focus on accuracy and consistency.

• Customer-focused mindset with excellent service orientation.

• Strong problem-solving and decision-making capabilities in high-pressure situations.

• A passion for learning and a proactive approach to driving organizational growth.

• Exceptional communication and interpersonal skills, coupled with humility and professionalism.