HR Shared Services Intern

2 days ago

Gelang Patah, Johor, Malaysia Insulet Full time

Position Overview

The HR Shared Services Intern will provide administrative and operational support to the HR Shared Services team. This role is designed for a student or early-career professional seeking hands-on experience in HR processes. The intern will assist with day-to-day activities across the employee lifecycle, HR service delivery, and site operations, while ensuring compliance and maintaining confidentiality. This is a support role and will not serve as the primary HR point of contact.

Key Responsibilities

HR Service Support

  • Assist with Tier 0/1 inquiries by preparing responses or routing tickets to the appropriate HR team member.
  • Help maintain site-specific HR knowledge resources (e.g., onboarding guides, HR portal updates).
  • Support monitoring of HR ticket queues for timely follow-up.

Employee Lifecycle Assistance

  • Coordinate logistics for onboarding (badging, equipment, orientation materials) under guidance from HR team.
  • Track completion of onboarding tasks and follow up as needed.
  • Assist with offboarding documentation and scheduling.

Administrative Support for HR Processes

  • Prepare documentation for organizational changes and ensure accuracy in HR systems (e.g., Workday).
  • Support communication with benefits vendors for employee requests.
  • Assist with payroll-related administrative tasks (e.g., data entry, issue tracking).

Culture & Engagement

  • Help organize site engagement activities (new-hire welcomes, events, recognition programs).
  • Coordinate logistics with Facilities, IT, and EHS for HR-related site needs.

Continuous Improvement

  • Participate in process improvement initiatives by documenting workflows and suggesting enhancements.

Qualifications

Minimum:

  • Currently enrolled in a Bachelor's program in Human Resources, Business Administration, or related field.
  • Strong organizational skills and attention to detail.
  • Proficiency in MS Office (Word, Excel, Outlook).

Preferred:

  • Familiarity with HR systems (Workday is a plus).
  • Strong communication and customer service orientation.
  • Ability to manage multiple tasks and adapt to a fast-paced environment.

Key Competencies

  • Teamwork & Collaboration: Works effectively with HR team and other departments.
  • Confidentiality: Maintains strict confidentiality of sensitive information.
  • Service Orientation: Demonstrates responsiveness and professionalism in all interactions.

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