Quality Technical Support

Provides generation of quality report, product assembly documentation, process documentation, and development and auditing of quality programs and systems. Incumbents apply in-depth knowledge in a specific area of specialization. Work is performed within established professional standards and practices. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors and a considerable degree of judgement. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under minimum Supervision. Seeks approval from others on matters outside of job/role scope. Receives instruction on specific assignment objectives and possible solutions. Unusual problems are solved jointly with manager. Work is reviewed for application of sound technical judgment. May lead a work group or project team consisting of technical and support staff. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.

Performs tasks such as, but not limited to, the following:

• Leads development, implementation, maintenance and improvement of system(s) and processes that ensure the correct documentation/information/instructions are available for use and that changes are implemented in a timely manner.
• Works closely with users of these system(s) and processes to better understand their needs and drive improvement to enable users to be more effective and efficient at their functions.
• Ensures that system(s) and processes meet industry standards (e.g., ISO) and customer requirements while driving toward "world class" practices and standards.

• System(s) and processes may include, but are not limited to, the following:

• Standardizes internal documentation/information format and hierarchy

• Ensures that proper revision of internal documentation/information is accessible and utilized
• Ensures authorization of change commensurate with magnitude/impact of change
• Ensures timely, accurate implementation of changes (initiated both externally and internally)
• Archives documents/information to maintain history/traceability
• May also be responsible for quality benchmarking and testing, working to identify areas for improvement, developing/modifying programs that measure the quality of product, processes, and services and drive corrective actions/quality improvement efforts.
• Develops quality metrics and goals to drive quality improvement efforts.
• Distributes reports that track defects as product is assembled and tested through the plant and defect information about products that have failed at a customer site.

• Strong knowledge of "state-of-the-art" documentation and quality systems.
• In-depth knowledge of quality metrics, ISO standards, and processes.
• Knowledge of software and its uses in generating reports, capturing data, and presenting data in an understandable format.
• Strong knowledge of manufacturing processes.
• Strong project management skills.
• Knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, on-time delivery and the profitability of the unit.
• Ability to coordinate a wide variety of resources to meet production quality and quantity metrics.
• Ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead, train and motivate a diverse group of employees to achieve high production levels within tight time deadlines and in a highly dynamic manufacturing environment.
• Ability to use some or all of the following PC applications: Word, Lotus Notes, Excel, Powerpoint.

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Above demands are carried out within the local existing Health and Safety guidelines

• Three to six years of relevant experience

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography