Programs Specialist

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Selkirk Sport - We Are Pickleball Full time 40,000 - 80,000 per year

About
Selkirk Sport
Pickleball is the fastest growing sport in the US and Selkirk Sport is the market leader in manufacturing all things Pickleball We are an agile company with a collaborative management style whose mission is to fuel Pickleball players' obsession by creating a premier product ecosystem through a variety of brands.

This not only applies to delivering the foremost in creative excellence through high-performance equipment manufactured in the USA, but also in how Selkirk Sport strives to improve the Pickleball community through grass-roots programs, professional athlete sponsorship, and supporting local non-profits & schools. We look for people who are focused, tech-savvy, fast-paced, problem solvers, and complete tasks while being a stickler for the details. We also want a fun personality that enjoys getting results.

We are looking for a
Programs
Specialists
work behind the scenes to build and maintain our sponsorship programs to run efficiently and smoothly by using our database platforms, and serving our sponsored players by assisting them with questions and orders.

Key Responsibilities:

  • Maintaining multiple databases and keeping accurate records.
  • Managing over 500 Player's sponsorships accounts.
  • Using Low-code Apps to send out monthly renewal forms, and adding Player's credits.
  • Analyzing reimbursement requests to determine payment according to contracts.
  • Answering emails and tickets in Zendesk regarding Player's accounts.
  • Work closely with Programs Manager and owner to ensure that contracts are correct, and database is updated, and there is no lapse in sponsorship.
  • Updating Player's Accounts with new addresses and contact information.
  • Removing Players accounts across all systems.

Qualifications & Skills:

  • Collaboration & Communication: Partner with cross-functional teams, ensuring clear, concise communication across diverse audiences. Excellent collaboration and English skills to work effectively with cross-functional teams.
  • Ownership & Problem-Solving: Take accountability for outcomes, proactively solving problems with critical thinking and a results-driven approach.
  • Adaptability & Agility: Thrive in dynamic, rapidly evolving environments, flexibly taking on new responsibilities beyond the defined role.
  • Technical Tools & Automation: Build and maintain workflows in Zapier, create JotForms with conditional logic, and tech-savvy quickly adopt new tools and software.
  • Data Management & Analysis: Gather, analyze, and maintain accurate data records; deliver insights to support decision-making.
  • Documentation & Training: Develop, edit, and format training materials, ensuring clarity and usability for end users.
  • Organization & Project Management: Manage multiple priorities and deadlines simultaneously, keeping projects and records on track.

Why Join Selkirk Sport?

  • Lead brand design for the #1 brand in pickleball—an industry on the rise.
  • Work on high-impact projects seen by millions.
  • Collaborate with a fast-moving, innovative brand design team.
  • Enjoy a high-energy work environment where your ideas shape the future of the sport.
  • Competitive salary, benefits, and opportunities for growth.

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