Sales Support

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Avanade Full time

Job Description

Summary

Join our captivating world of Sales, supporting Avanade's sales teams in successfully closing new business and achieving growth targets

Sales Support at Avanade helps our sales teams to close new business efficiently, driving operational excellence and providing analytics to ensure timely processes and effective information sharing.

As Sales Support, you will contribute to the development and implementation of processes and tools to support decisions and sales growth. You will foster an environment that enables sales and proposal fulfilment efficiently, support account plans, and modify processes to exceed customer expectations. Additionally, you will develop management decision tools, provide pipeline reporting, and maintain a well-organized information management system. Together we do what matters.

Key Responsibilities

Sales Support

  • Collaborate with internal stakeholders including senior leaders such as Business Development Leads, Practice Leads, and Finance leadership throughout the sale process to understand business requirements and help shape successful deal outcomes.
  • Provides input on staffing and skill requirements to ensure effective service delivery and alignment with project objectives.
  • Supports sales efforts by identifying and pursuing additional business opportunities to support revenue growth and maximize value realization.
  • Leverages data to communicate business impact, uncovering key insights that drive decision-making and inform strategic initiatives.
  • Maintains an organized and efficient information management system to enable timely access, accurate record-keeping, and ease of information retrieval.

Operational Excellence

  • Ensures timely and accurate completion of operational tasks and readiness activities, in alignment with Avanade policies, compliance requirements, and procedures (e.g., Avanade Services Agreement, Code of Business Ethics, Ethics and Compliance, and Terms of Use & Data Privacy Notice).
  • Serves as a role model and provides guidance to team members on operational execution, readiness, and adherence to compliance standards.

Process Improvement

  • Identifies opportunities for automation, streamlining workflows, and optimizing resource allocation to improve service delivery and client satisfaction.
  • Collaborates with cross-functional teams to implement process changes, ensuring alignment with organizational goals and industry best practices.
  • Analyzes data and performance metrics to measure the impact of improvements and ensures sustainable long-term benefits.
  • Leads initiatives to refine workflows, fostering a culture of continuous improvement within the team.

Qualification

Skills and Experiences

  • Must be fluent in Japanese (reading, writing, and speaking), JLPT 2 or Japan University Graduate
  • English proficiency is also required for communication with global teams.
  • Bachelor's degree in business, Finance, Economics, Liberal Arts or related field
  • 5+ years experience in IT industry or relevant area of business
  • Good track record in successfully and efficiently delivering projects
  • Strong problem-solving and analytical skills, with the ability to work independently.
  • Demonstrated passion and ability to resolve complex issues and promote a result-focused, customer-centric culture

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