Technical Support

Providing L1 support and troubleshooting to clients, either remotely or on-site. - Diagnosing and resolving hardware and software issues in a timely manner. - Performing routine maintenance and system updates to ensure smooth operations. - Documenting and tracking all support activities and resolutions, and ensuring the ticket is closed within the SLA. -...

WHY JOIN US? - We practise a vibrant & energetic office culture. - We provide opportunities for career advancement within the company. - Good performance is always rewarded accordingly. JOB RESPONSIBILITIES: What you will do: - The Astro Advertising Technology Team’s Level 1 Technical Support is responsible for receiving complaints from our internal...

**Job Summary**: *** To provide technical support to internal users, and ensuring a seamless operation for our organization, from troubleshooting technical issues to guiding users through software installations and upgrades, tackling challenges head-on with a blend of technical expertise and exceptional customer service. **Responsibilities**: *** - To...

**Key Responsibilities** - Provide **technical support and troubleshooting** for customers using our **POS system and software**. - Diagnose and escalate **complex technical issues** to the relevant teams when necessary. - Conduct **software installation, configuration, and updates** for clients. - Guide customers through **basic troubleshooting steps** and...

**Requirements** - Monitor and perform Live/ Playout service recovery and BCP whenever required not limited to system related downtime but also during planned / unplanned maintenance activities which impacts the operation. - Ensure playlists are received without discrepancy from all Playout channels schedulers / planners for current day as well as future...

**Requirements** - Monitor and perform Live/ Playout service recovery and BCP whenever required not limited to system related downtime but also during planned / unplanned maintenance activities which impacts the operation. - Ensure playlists are received without discrepancy from all Playout channels schedulers / planners for current day as well as future...

**Responsibilities**: - Provide basic technical support and troubleshooting for networking issues. - Assist with the setup and configuration of networking equipment. - Document and track issues and resolutions using our support ticketing system. - Communicate effectively with customers in Japanese or Korean to resolve their issues. - Participate in training...

WHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...

WHY JOIN US? - We practise a vibrant & energetic office culture. - We provide opportunities for career advancement within the company. - Good performance is always rewarded accordingly. JOB RESPONSIBILITIES: What you will do: - Responsibilities / Task which includes: 1. Provide 1st/ 2nd level recovery / trouble shooting of technical issues of Video...

JOB ROLE OVERVIEW: The role of the IT Helpdesk Technical Support: Integrated Service Operations is to provide service desk functions to services offered to clients. This is achieved by incident management, & problem management and provide effective communications. The officer is also responsible in upkeeping information in CMDB and ensuring all operations...