Program Manager
2 weeks ago
Job Responsibility
- Oversee overall program operations, including multiple projects or client accounts within the BPO division.
- Develop strategic plans to ensure the achievement of operational KPIs, client satisfaction, and business growth targets.
- Lead, coach, and mentor a team of project managers, team leaders, and operations supervisors to ensure high performance and engagement.
- Serve as the main point of contact between clients and internal teams â ensuring smooth communication, timely delivery, and resolution of escalations.
- Analyze program performance metrics, identify trends or risks, and implement action plans for continuous improvement.
Job Requirements
- Bachelorâs Degree or above in Business Administration, Operations Management, or any related field.
- Can speak and read in English & Mandarin. Cantonese is a plus.
- Minimum 5â8 years of experience in the BPO / Call Center industry, with at least 3 years in a managerial or program-level role.
- Strong understanding of BPO operations, client management, and performance metrics.
- Proven track record in managing large-scale teams or multiple projects / client programs.
- Excellent leadership, communication, and stakeholder management skills.
- Strong analytical and problem-solving abilities; data-driven decision maker.
- Ability to work under pressure and manage competing priorities in a fast-paced environment.
- Willing relocate work in JB Area.
Job Benefits
- 5 working days.
- Annual leave & Medical leave.
- EPF & SOSCO.
-
Management Trainee Program
2 weeks ago
Senai, Johore, Malaysia Haitian Group Full time 40,000 - 60,000 per yearWe are looking for Management Trainees who are interested in one of the following tracks.I. Mechanical EngineeringAssist in designing mechanical components, creating 2D/3D drawings, preparing assembly instructions, and generating BOMs.Support troubleshooting and daily technical tasks under senior guidance.Collaborate on technical solutions, execute...
-
Program Manager
6 days ago
Subang Jaya, Malaysia NielsenIQ Full time**Job Description**: The Operations Program Manager is a **senior leadership role**, responsible for **leading a group of project managers to deliver project(s) that span across one or more business units, and across multiple markets/ locations.** - Manage a portfolio of complex initiatives that span one or multiple lines of business / markets - Strategize,...
-
Human Resources Manager
2 days ago
Senai, Johore, Malaysia GP Batteries Full time 50,000 - 80,000 per yearThe ideal candidate will support the full scope of Human Resources responsibilities and partner with the organization on strategic initiatives. They will maintain and enhance the organization's human resources by planning, implementing, and evaluating human resources policies, programs, and practices.ResponsibilitiesLead, develop and implement a spectrum of...
-
Management Trainee
7 days ago
Petaling Jaya, Malaysia Expeditors Full time**Company Description** Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go...
-
Global Business Services Program Manager
2 days ago
Petaling Jaya, Malaysia FrieslandCampina Full timeThe Global Business Services ("GBS") Program Manager Digitalisation is part of the GBS Process Innovation & Excellence team (PI&E) team and is responsible for implementation and adoption of new technologies. This role is a key link between our GBS operations and our ICT departments. Your focus is not only on systems and solutions, but also on driving our...
-
Program Coordinator
2 weeks ago
Petaling Jaya, Malaysia Thrive Well Sdn Bhd Full timeMental health support workers assist and provide treatment to people with mental, emotional, or substance abuse problems. They focus on personalised cases and monitor the recovery process of their clients, providing also therapy, crisis intervention, client advocacy and education. The program coordinator mainly plans and implements community programs and is...
-
Lead Technical Program Manager
2 days ago
First Ave, Bandar Utama, Petaling Jaya, Selangor, Malaysia Grab Full time 120,000 - 180,000 per yearCompany Description About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to...
-
Human Resources Manager
2 weeks ago
Senai, Johore, Malaysia Hirehub Full time 90,000 - 120,000 per yearCompany Background:Our client established in Malaysia, specializes in the assembly and production of photoelectric products. Their primary offerings include laser diode modules, red dot sights, laser measuring and positioning devices, and laser aiming devices. Additionally, the company manufactures core components for laser instruments and tools, such as...
-
Program Supervisor
2 days ago
Petaling Jaya, Selangor, Malaysia Miles Autism Academy Full time 90,000 - 120,000 per yearOPEN POSITION FOR PROGRAM SUPERVISORMiles Autism Academy is an autism centre providing a variety of services catering to different family needs, including therapy & intervention service, special needs daycare service, official diagnosis & assessment service, direct school bridging paths, special needs hobby classes,Â...
-
Production Manager
2 days ago
Senai, Johore, Malaysia Haitian Group Full time 800,000 - 1,200,000 per yearResponsibilitiesMaintain positive employee relations by establishing effective communication channels and providing necessary support to resolve work or personal issues, enhancing employee satisfaction.Improve the work environment by organizing team-building activities, strengthening collaboration and cohesion, managing employee welfare, and implementing...