Customer Service

1 day ago

Subang Jaya Selangor, Malaysia GENPACT MALAYSIA SDN. BHD. Full time 20,000 - 60,000 per year
Responsibilities


• Responsible for the operational tasks of DP / DI / IE area:

  • Call handling o Channel handling – Emails & Chat o Customer enquiries
  • Claim registration
  • Complaint handling


• Ensure efficient customer service processes


• Manage customer queries by sharing products information, repair request submission and checking status, etc. to customers when asked.


• Manage daily call queries which include 1st level escalation management in a composed manner.


• Ability to respond email and written request from customer in accordance with companies operating procedure within the stipulated turnaround time.


• Maintain customer services support with program subscribers.


• Flair in writing and composing to or customers on customer queries

Qualifications

Minimum qualifications

  • Has working experience in Customer Service or Customer Care role.
  • Ability to communicate and write in Mandarin
  • Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset
  • Bias for action (focus on results and use of intelligent risk taking)
  • Team Alignment (team player; supports and respects others)

Preferred qualifications

  • Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
  • Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
  • Good communication skills, ability to cooperate with external and internal customers
    • Problem solving and decision-making ability
  • Customer service orientation
  • Ability to work effectively under pressure
  • Knowledge of MS Office

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