Account Management Specialist, GrabMart

2 days ago

Klang, Selangor, Malaysia GRAB Full time 40,000 - 60,000 per year

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

GrabMart is the fastest growing startup within Grab and is growing rapidly towards becoming the region's #1 provider of goods delivery services.

Get to Know the Role

This hybrid role combines the strategic planning skills of an account manager with the analytical expertise of a data analyst.

You will:

  • Build Strong Merchant Relationships: Establish and nurture strategic partnerships with existing and potential top merchants.
  • Manage Key Account Growth: Enhance key merchant accounts by increasing deliveries, GMV, and revenue.
  • Drive Campaign Success: Proactively initiate, plan, and execute impactful campaigns.
  • Develop Pricing Strategies: Recommend optimal pricing strategies for value-added services and ancillary income streams.
  • You will report directly to the Manager, GrabMart and work onsite in Petaling Jaya.

The Critical Tasks You Will Perform

  • Merchant Growth: Acquire and grow key merchant accounts, ensuring improvement in deliveries, GMV, and revenue.
  • Merchant Support: Identify and address merchant pain points by investigating and validating concerns, mitigating escalations, and reaching resolutions.
  • Campaign Analysis and Execution: Perform pre- and post-campaign analysis to measure success. This involves cross-functional collaboration and recommending enhancements based on data analysis and market trends.
  • ROI Forecasting: Conduct forecasts and develop pricing strategies based on asset performance and industry insights.

Qualifications

What Essential Skills You Will Need

  • Educational Background: Bachelor's degree in Business, Economics, Data Analytics, Marketing, or a related field.

  • Experience: 2–4 years of relevant experience in account management, business development, or data analysis. Experience in e-commerce, retail, or tech industries.

  • Analytical Skills: Proficiency in data analysis and visualization tools (e.g., Excel (can perform complex functions) , SQL, Power BI) to obtain relevant insights and build data-driven strategies.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

  • We have your back with Term Life Insurance and comprehensive Medical Insurance.
  • With GrabFlex, create a benefits package that suits your needs and aspirations.
  • Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
  • We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
  • Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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