Custom Officer

2 weeks ago

Johor Bahru, Johor, Malaysia Plassein Industry Sdn Bhd Full time 36,000 - 50,400 per year

Key Responsibilities and Duties:

  • Inspection & Clearance: Conduct physical and documentary inspections of shipments to verify compliance with customs regulations and trade laws.
  • Documentation Management: Review, prepare, and process customs declarations, import / export permits, and related shipping documents to ensure accuracy and timeliness.
  • Law Enforcement: Identify and report unlawful activities such as smuggling or tax evasion and collaborate with law enforcement agencies for necessary action.
  • Advisory Role: Provide guidance to importers, exporters, and internal stakeholders on tariff classifications, duty calculations, and applicable regulatory requirements.
  • Record Keeping: Maintain accurate and up-to-date records of clearances, inspections, investigations, and regulatory actions.
  • Collaboration: Liaise with port authorities, customs agents, government agencies, and international bodies to facilitate smooth customs operations.
  • Policy Implementation:Assist in rolling out new customs policies and standard operating procedures; ensure stakeholder awareness and compliance.
  • Compliance & Budget Monitoring: Ensure activities align with ISO and company standards, and that customs-related purchases stay within allocated budgets.
  • Asset Oversight: Monitor and coordinate maintenance and repairs of logistics equipment and vehicles, including forklifts and lorries.

Qualification / Knowledge / Skill Requirement:

  • Education: Bachelor's degree in International Trade, Business Administration, Law, Logistics, or a related discipline.
  • Experience: Minimum 2–3 years of hands-on experience in customs clearance, trade compliance, or logistics operations (preferred).
  • Skills: Strong understanding of customs laws and trade regulations, excellent analytical abilities, attention to detail and effective communication skills.
  • Certifications: Certification in customs compliance, import/export procedures, or related training (preferred).
  • Technical Proficiency: Competent in the use of customs management systems and relevant software platforms.

Authority:

  • Conduct investigations and searches within the scope of legal and organizational guidelines.
  • Seize non-compliant goods or impose fines/penalties for customs violations.
  • Issue shipment clearance or hold orders based on inspection outcomes.
  • Recommend procedural or policy improvements to senior management based on field observations.

Working Condition:

  • Environment: Combination of office work and field assignments at ports, warehouses, and border checkpoints.
  • Work Hours: May require shift work, weekends, and public holidays depending on operational needs.
  • Physical Demands: Includes physical inspections, prolonged standing, and exposure to outdoor weather conditions.
  • Travel: Occasional travel required for inspections, stakeholder engagement, or inter-agency coordination.

Key Performance Indicators (KPIs):

  • On-Time Processing of Declarations Target: ≥ 98% within SLA or cut-off times
  • Error Rate in Documentation/Processing Target: ≤ 2%
  • Number of Incorrect or Incomplete Declarations Detected Target: Increase year-over-year

Job Type: Permanent

Pay: RM3, RM4,200.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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