Deliver Operations Associate Manager

1 week ago

Petaling Jaya, Selangor, Malaysia Johnson & Johnson Innovative Medicine Full time

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function:

Supply Chain Deliver

Job Sub Function:

Warehouse & Distribution

Job Category:

Professional

All Job Posting Locations:

Petaling Jaya, Selangor, Malaysia

Job Description:

Job Responsibilities

  • Lead customer order processing, resolve OTC issues, and ensure high customer happiness.
  • Lead all aspects of logistics, warehouse, and distribution activities, ensuring compliance with EH&S, Quality, Regulatory, SOX, and HCBI standards.
  • Supervise and lead 4PL performance, ensuring adherence to service level agreements.
  • Lead and support tendering activities, ensuring alignment with public procurement standards and project timelines.
  • Act as liaison between internal teams and external partners to resolve queries and improve service delivery.
  • Lead audit preparations and post-audit actions for Malaysia and Philippines markets.
  • Drive continuous improvement initiatives to optimize cost, efficiency, and service levels.
  • Lead a small team, mentor staff, and develop a culture aligned with J&J's Credo and QMS standards.

Job Requirements

  • Degree/Master's in Business, Economics, International Studies, Logistics, or Operational Management.
  • 5–8 years in OTC processes with hands-on experience in warehouse and distribution operations.
  • Strong knowledge of SAP (especially OTC and WMS), EDI/VMR, and MS Office tools.
  • Ability to evaluate issues, make timely decisions, and drive resolutions.
  • Strong partners engagement and people management capabilities.
  • Familiarity with RFx or equivalent experience processes and public procurement principles.
  • Ability to work in a dynamic, multicultural, and cross-functional environment, including public holidays and extra hours.

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