Fraud Ops Intermediate Analyst

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full time
Provide professional analytical expertise relating to fraud prevention and loss control Analyze fraud trends, conduct investigative research into losses, and analyze loss type data to determine the nature of fraud patterns Perform complex data validation independently and make recommendations to portfolio managers based on data availability and analysis Resolve varied fraud issues with potentially greater impact, and provide guidance and input to teams to aid process improvement efforts Integrate in-depth specialty area knowledge with a solid understanding of industry standards and practices Conduct regular analysis of transaction data to detect fraud patterns, emerging threats, and control gaps. Support investigations by providing data-driven insights and root cause analysis of confirmed fraud cases. Assist in developing dashboards and models that support fraud trend monitoring and predictive analytics Prepare and distribute regular MIS reports (daily, weekly, monthly) covering fraud trends, rule effectiveness, case volumes, losses, and recoveries. Ensure data accuracy, consistency, and completeness in all reports submitted to internal stakeholders and management. Support ad-hoc reporting requests and regulatory data submissions as needed 4 years of experience in fraud analytics, fraud risk operations, or MIS reporting within banking, fintech, or payment services. Strong hands-on skills in Power BI, SQL, Excel, and at least one analytics or scripting tool (e.g., Python, R, SAS). Experience with fraud detection platforms or rule engines (e.g., Actimize, Falcon, SAS, or equivalent). Familiarity with BI tools such as Tableau, Power BI, or similar is preferred. Consistently demonstrates clear and concise written and verbal communication Bachelor's degree/University degree or equivalent experience Strong analytical and problem-solving skills with attention to detail. Ability to manage multiple deliverables and prioritize in a fast-paced environment. Clear and concise communication, both verbal and written. Team player with a proactive and accountable work style. Knowledge of regional fraud regulatory requirements. Professional certification in fraud management (e.g., CFE) is a plus For complementary skills, please see above and/or contact the recruiter.

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