customer services supervisor

2 days ago

Shah Alam, Selangor, Malaysia Alps Naigai Logistics (Malaysia) Sdn Bhd Full time 48,000 - 60,000 per year

· Responsible for coordinating all inbound and outbound warehouse activities, ensuring smooth receiving, storage, and delivery operations while maintaining accurate documentation, bonded warehouse compliance, and excellent customer communication.

· Coordinate inbound (receiving) and outbound (shipping) schedules with customers and transporters.

· Verify and process shipment documents (DO, packing list, invoice, etc.).

· Update Warehouse Management System (WMS) for all inbound/outbound transactions.

· Handle customer inquiries, provide shipment updates, and resolve issues.

· Prepare daily/weekly reports and maintain proper filing of records.

· Coordinate with warehouse and transport teams to ensure timely operations.

· Coordinate with the forwarding department and Customs officers to facilitate bonded warehouse requirements and ensure document compliance.

· Minimum Diploma/Degree in Logistics or related field.

· Minimum 3 years' experience in warehouse or logistics customer service.

· Able to speak and write basic English to communicate with overseas customers.

· Good communication, coordination, and computer skills.

· Able to work in a fast-paced environment and handle multiple tasks.

· Knowledge of bonded warehouse operations and coordination with Customs is an advantage.

· Experience handling back-to-back CO (Certificate of Origin) is an added advantage.

Job Types: Full-time, Permanent

Pay: RM2, RM2,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Shah Alam (Petaling): Reliably commute or planning to relocate before starting work (Required)

Education:

  • Diploma/Advanced Diploma (Required)

Experience:

  • customer service: 1 year (Required)

Language:

  • English (Required)

License/Certification:

  • driving license (Required)

Location:

  • Shah Alam (Petaling) (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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