Senior Specialist, FCSO TM Case Investigations

Job ID: 41855

Location: Bukit Jalil KL, MY

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 15 Oct 2025

Job Summary

Where required, to investigate risk events / cases:

• Escalated by Financial Crime Surveillance Operations - AA teams (arising from Transaction Monitoring, Trade AML &/or Name Screening);
• Other escalations as per procedures / DOI; and
• Any other matter as deemed required for further review by Team Leads / Country Head of FCSO

for identifying suspicious transactions / activities, in compliance with Group policy and procedures, laws and regulations in Singapore on AML/CFT.

To support all control checks undertaken by FCSO under the Operational Risk Framework (ORF). This includes:

• Collate, analyse and interpret data in reports to senior management and relevant governance/risk committees.
• Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and thus drive remediation action within the FCSO function.

To provide assistance in the RFIs in relations to:

• Internal / External Audit
• 2nd Level Assurance

To support in the updates and execution of (non-exhaustive):

• Desktop Operating Instructions
• Country Variation
• Process Notes and Guidances
• Gap Analysis
• Capacity Assessment

Key Responsibilities

To support Singapore Country Head / Lead of FCSO as part of the Singapore Financial Crime Surveillance Operations (FCSO) Team, including but not limited to

• Monitoring relevant metrics and lead requisite actions to intervene, where required;
• Establishing and maintaining effective working relationship with relevant stakeholders including but not limited to Business Units, FCC and like;
• Securing credible audit / review outcome for the unit;
• Ensuring timely reporting and escalation of significant risk issues to management; and
• Supporting initiatives to enhance relevant work processes for both effectiveness and efficiency purpose.

Strategy

• Input to Country operating model design of relevant FC Framework and business processes.
• Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the Country for necessary Surveillance Operations.
• Implement the vision, strategy, and direction for the Country FC, consistent with the vision and strategy for FCSO and in support of the Group's strategic direction and growth aspirations

Business

• Analyse comprehensive impact of financial crime related regulatory /law enforcement matters on the relevant business area and operations.
• Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends.

Processes

• Ensure the ACT Investigations functions is executed in accordance with Group and Country standards as defined by Group and Country RFO.
• Act as Process Owner for FCSO-owned (sub-) processes under the Group's Risk Management Framework, including implementation and roll-out of relevant processes and DOIs.
• Providing governance and oversight over the implementation of FCSO Controls -related policies and procedures in Country to ensure compliance with such policies and procedures.

People & Talent

• Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
• Collaborate with training teams to input to training curriculum to support closing of capability gaps

Risk Management

• Understand technical aspects of systems relevant to CDD, Client Risk Assessments, Name and Transaction Screening, AML Monitoring and Case Management
• Assess risks arising from products / segments / geographies / customers / transactions.
• Ensure that significant investigations are concluded internally and externally where relevant (including cross-border).

Governance

• Support all control checks undertaken by FCSO under the Operational Risk Framework (ORF).

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Regulators
• Local Financial Intelligence Unit and Law Enforcement Agencies
• Country CEO
• Country CTOO
• Country Operations
• Country FCC
• CFCC
• Country Audit
• Country Legal
• Regional and Group FCC
• Regional and Group FCSO
• Peers in other banks / industry

Other Responsibilities

• Embed Here for good and Group's brand and values in Singapore FCSO , Investigations
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Skills and Experience

• Compliance Policies and Standards
• Compliance Advisory
• Surveillance (including Screening and Monitoring)
• Investigations
• Compliance Risk Assessment

Qualifications

• University graduate; Compliance professional experience with specific focus on FCC (AML/CFT, Sanctions and ABC), particularly in case investigation.
• Professional certification such as ACAMS and ICA Diploma is preferred but not a must
• Be well-verse in the understanding of the MAS Notice 626, and other like guidance / circulars.
• Regulatory engagement with local regulators.
• Good judgment enabling the provision of sound advice in difficult areas of regulation and practice and the proactive management of compliance and regulatory risk.
• Must possess excellent interpersonal skills and multi-cultural awareness and sensitivity.
• Sound judgement on business practices, regulatory relationship management and reputational risk.
• Be able to operate independently and demonstrate robustness in ethics and resilience.
• Exceptional written and oral communication skills in English and Chinese

Competencies

Action Oriented

Collaborates

Customer Focus

Gives Clarity & Guidance

Manages Ambiguity

Develops Talent

Drives Vision & Purpose

Nimble Learning

Decision Quality

Courage

Instills Trust

Strategic Mindset

Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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