Telephone Operator/Call Centre

3 days ago


Bandar Sunway Selangor, Malaysia Sunway Medical Centre Sdn Bhd Full time 2,400 - 6,000 per year

Sunway Medical Centre Bandar Sunway is Hiring

Job Scope:

  • Responsible for smooth handling of incoming and outgoing calls.
  • Answer all incoming and outgoing calls in a professional manner and to practice Standard Answering Phrase.
  • Assist patients and make appointments through Arcus (hospital information system).
  • Handle irate callers professionally and courteously by helping them to resolve their issues or redirecting the calls accordingly.
  • Assist in ad-hoc tasks/projects assigned.

Job Requirements:

  • Higher Secondary/STPM/A-Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree or equivalent.
  • Minimum 1 year of relevant working experience, preferably with telecommunication background.
  • Must be able to handle multiple tasks and make appropriate decisions in difficult situations.
  • Skills: Customer service, self-initiative, multitask, responsive, independent, and communication.

  • Willing to work on shifts (including night shifts), weekends and public holidays.

  • On the job training will be provided

Benefits Provided:

  • Annual contractual bonus (13th month salary) and performance bonus.
  • Medical, Dental and Optical benefits.
  • Career development, rewards and recognition.
  • Sunway Group's discounts, including property, education, retail, leisure, etc.
  • Open and great working environment and team

Hiring process:

  • Average processing is around 2 to 4 weeks.
  • Subsequently, our recruitment team will reach out to shortlisted candidates for interview arrangements.

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