Telephone Operator/Call Centre
3 days ago
Sunway Medical Centre Bandar Sunway is Hiring
Job Scope:
- Responsible for smooth handling of incoming and outgoing calls.
- Answer all incoming and outgoing calls in a professional manner and to practice Standard Answering Phrase.
- Assist patients and make appointments through Arcus (hospital information system).
- Handle irate callers professionally and courteously by helping them to resolve their issues or redirecting the calls accordingly.
- Assist in ad-hoc tasks/projects assigned.
Job Requirements:
- Higher Secondary/STPM/A-Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree or equivalent.
- Minimum 1 year of relevant working experience, preferably with telecommunication background.
- Must be able to handle multiple tasks and make appropriate decisions in difficult situations.
Skills: Customer service, self-initiative, multitask, responsive, independent, and communication.
Willing to work on shifts (including night shifts), weekends and public holidays.
On the job training will be provided
Benefits Provided:
- Annual contractual bonus (13th month salary) and performance bonus.
- Medical, Dental and Optical benefits.
- Career development, rewards and recognition.
- Sunway Group's discounts, including property, education, retail, leisure, etc.
- Open and great working environment and team
Hiring process:
- Average processing is around 2 to 4 weeks.
- Subsequently, our recruitment team will reach out to shortlisted candidates for interview arrangements.
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