Assistant Manager
13 hours ago
Operational Management
- Monitor the day to day after sales operations to ensure that all staff follows the procedures laid down by the vehicle manufacturer (like Workshop Process Consulting / sending technical info, feedback etc o To constantly monitor the operation to ensure that the Standard Operating Procedures (SOP), WPC and audit requirements are followed and ensure corrective actions are initiated wherever required proactively
- To ensure that all company policies are followed by all staff fully and initiated corrective actions whenever required o To maintain good business relationship with vehicle manufacturer
- To ensure proper coordination between other departments (finance/sales/HR etc) for smooth running of after sales operations
Target Management
- Closely monitor aftersales throughput, revenue and products upselling achievement on a daily basis and to take corrective actions wherever necessary to achieve the targeted after sales financials
- To seek ways to constantly improve the services rendered to customers to ensure CSI achievement of the branch achieving above national average score within the dealer network as a minimum requirement
Customer Service
- To address all customer complaints / disputes in a timely manner by exploring ways to resolve the issues amicably, and to escalate the issues in a timely manner to higher management when required
- To monitor all customer complaints cases escalated
Process Improvement
- To proactively seek ways to improve the business (like liaising with fleet / corporate customers, initiate actions to bring back lost customers and retain existing customers etc.)
- To identify training needs of all staff and ensure proper training is given to improve operational efficiency
- To keep the after sales team constantly motivated so that a conductive working atmosphere is ensured / maintained
Job Requirements :-
- Min Diploma/ Degree in Automotive Engineering or equivalent
- Possess min 5 years' experience in customer service, preferably from the automotive.
- Possess good communication and interpersonal skills, Service-oriented, and a problem solver with business acumen in mind
- Able to communicate in Mandrin, English and Bahasa
Job Type: Full-time
Pay: RM3, RM5,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Experience:
- Customer Service: 5 years (Preferred)
Work Location: In person
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