Customer Service Representative

7 days ago


Greater Kuala Lumpur, Malaysia Language Talent Solutions Sdn Bhd Full time

Work with international company

Position: Customer Service Representative (on-site)

Location: Kuala Lumpur

Working day: 5 working days, 2 off days

Working hours: Rotational day shift only

Salary: RM2,600 - RM3,000 (basic) + RM260 (shift allowance)

Contract: 6 months

Requirements:

  1. Fluent in English

  2. Minimum SPM (credit in Math or English) or STPM with minimum 2 years customer service experience and above

  3. Fresh graduates Diploma or Degree are welcomed to apply

Responsibilities:

  • Utilize effective problem-solving and decision-making skills to assist customers with their inquiries.

  • Develop and apply a comprehensive understanding of industry practices and procedures to achieve team goals.

  • Collaborate with your immediate manager to motivate the team and monitor performance.

  • Mentor and guide associates to enhance their individual performance.

  • Consistently meet and exceed individual and team performance targets with minimal direct supervision.

  • Prioritize client needs while delivering an exceptional customer experience, with performance measured using specific metrics.



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