AVP, Business

WHY JOIN US?

• We practice a vibrant & energetic office culture.
• We provide opportunities for career advancement within the company.
• Good performance is always rewarded accordingly.

"
It's our people that make Astro Malaysia's leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.
"

Job Responsibilities
WHAT YOU WILL DO
The AVP Business & Solution Analyst should be able to:

• Work independently on complex system functions and offer guidance to business and IT teams.
• Work on multiple requests simultaneously, for more than one user department, and at a high level of quality in a timely manner.
• Plan project requirements and provide status reports on regular schedules.
• Realize when a request is out of scope or poses unusual time or technical challenges and notify IT Management in a timely manner.
• Demonstrate a high level of expertise in overall systems design, including work process flows , database structures, data integrity and consistency.
• Knowledgeable about the media business in general and will become knowledgeable about the detail workings and requirements of assigned User Departments.
• Analyze, identify & review system architecture & complex system functions and offer guidance to business and IT team when requested.
• Analyze, review, and create detailed documentation of business systems and users needs, including workflow, integration & business process flows.

Key Responsibilities

• Evaluate business requirements and develop solution options ensuring alignment to business requirements, business processes and best practices for effective software development.
• Evaluate and help to finalize the solution option for implementation while considering time, cost, quality and performance criteria.
• Develop functional architecture and design specifications by carrying out Impacts Analysis of all designs affecting IT systems and interfaces.
• Designing E2E solution involving multiple systems including digital touchpoints, CRM, billing, ordering and other backend systems such as workforce management, inventory systems.
• Coordinate with other platform's Solution Architects & Product Owners to ensure end-to-end design coverage across the Enterprise systems, owning the requirements to deployment life cycle.
• Evaluate and challenge the solution design proposed by vendor/internal teams to ensure that it is as per best practices of cloud, integration (e.g. REST API standard) and comply related PII/PCI/Security protocols.
• Ensure that all new development and / or enhancements to existing IT system do not cause degradation to system SLA & OLA.
• Utilizes in-depth knowledge of technological alternatives and business system requirements to recommend innovations that enhance and or provide a competitive advantage to the organization.
• Proactively leads, guides, influences for providing feedback and technical guidance to project teams on issues of critical importance for achieving the best solution(s) to meet the business objectives.
• Assist senior business and IT management in determining the direction of current and future developments in areas of expertise.
• May perform estimations, effort negotiations for project solutions with vendor and internal stakeholders.
• May assist Service Delivery professionals during ideation of business strategy solution discussions.
• May assist team leadership as a team lead for the assignment of project work and review of design quality.
• Experience and understanding of best practices for requirements management, high level application design, release management, testing, technical documentation and managing small development efforts.
• Strong data modeling and data analysis and reporting experience is an advantage.
• Full AGILE & software development life cycle (SDLC) experience.

Requirements
WHO YOU ARE:
Required

• Bachelor's Degree in Information Technology, Engineering, related field or equivalent experience required.
• Minimum 7 years of IT experience (recent hands-on) with BSS CRM and Billing systems or equivalent experience for mass media and broadcasting industry.
• good domain knowledge and functional understanding of OSS/BSS applications like CRM, Billing, Ordering, Collections/Dunning, Supply Chain, Inventory & Fulfillment applications. Expertise in Product catalogue is required.
• Experience in designing solutions E2E solution involving multiple systems including digital touchpoints, CRM, billing, ordering and other backend systems.
• Strong expertise in Cloud based technology and architecture. Having relevant certifications is desired.
• Planning and prioritizing projects or improvement backlogs based on business focus area and priority.
• Demonstrated ability to advice, inspire and motivate people to change their values and practices as evidenced by experience influencing key stakeholders to become servant leaders and to empower teams to adopt the Agile / Scrum framework.
• Ability to follow departmental, management, and organizational procedures and/or processes. Skilled in Jira Software, Quality Assurance (QA) best practices, Microsoft Office Software (SharePoint, Teams, Outlook, Word, Excel, and PowerPoint) and other related systems involved.

Competencies

• Customer focused, with an attitude to deliver excellent customer outcomes through functional and technical expertise; able to probe customer needs and translate customer requirements into system specifications.
• Ability to work in an Agile / Scrum environment, to find opportunities to innovate, invent and simplify ways of working if any aspects of the work scope.
• Ability to think strategically about business, product, and technical challenges; have excellent problem solving, analytics and resolution skills.
• Lean-in, proactive and independent, always looking for ways to take initiative and improve existing programs / processes, have a strong sense of ownership and entrepreneurial spirit.
• Excellent organizational, communication, and interpersonal skills as well as the ability to clearly articulate messages to a variety of audience. Proven experience in influencing and facilitating key discussions; show the ability to successfully work with all levels of an organization.
• Ability to successfully work in and / or manage a cross functional team environment; must be a collaborative, cross-functional team player and comfortable partnering with a variety of teams from Customer Experience, Customer Operations, Sales, Finance, Engineering and more teams.
• Exceptional project management and organization skills, with a keen eye for detail, requiring minimal supervision. Ability to plan, organize, and prioritize assignments, and to meet critical and established deadlines; able to manage multiple assignments simultaneously. A keen learner who always seeks to improve individually and team, curious about new possibilities and act to explore the opportunities. Having sound knowledge on new and emerging, disruptive technologies, best practices, methodologies and how best to leverage off these trends.