Desktop Support Engineer

2 days ago

Petaling Jaya, Selangor, Malaysia Allied Digital Services, LLC Full time

Allied Digital Services

*Position Title:

Deskside Technician – End User Computing

*JOB DESCRIPTION

The position of Deskside Technician – End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.

The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.

Essential duties for the position include, but are not limited to the following:

· Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs

· Resolve incidents and problems associated with EUC equipment

· Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future

· Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments

· Provide repair and maintenance for mobile devices

· Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)

· Provide software break/fix services and replacement of non-warranty assets for end users

· Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output

· Provide warranty and break/fix support for networked printers and scanners

· Configure and support end users on mobile computing platforms

· Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc

· Create, change and remove printer configurations and queues based on requests and in accordance with SLAs

· Provide on-site hardware support for general troubleshooting and problems for end user computing technologies

· Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.

· Utilize problem management database and systems to track and report on customer calls and requests.

· Communicate technical information to technical and non-technical team and customers.

· Deskside support services as required.

*JOB REQUIREMENTS/QUALIFICATIONS

Experience:

· Requires 1 to 3 years of related work experience

· Sound knowledge of imaging tools (Ghost, MDT)

· Sound knowledge of data backup and recovery tools (USMT)

· Installing, upgrading, and migrating to Windows 7/10

· Deploying Windows 7/10 in large enterprises

· Configuring hardware and applications

· Configuring network connectivity

· Configuring access to resources

· Configuring mobile computing

· Monitoring and maintaining systems that run Windows 7/10

· Configuring backup and recovery options

Job Type: Full-time

Schedule:

· 8 hour shift

Experience:

· EUC: 3 to 5 years (Preferred)

· Windows: 3 to 4 years (Preferred)

Job Types: Full-time, Contract

Contract length: 18 months

  • Desktop Support Engineer

    8 hours ago

    Petaling Jaya, Selangor, Malaysia Total IT Global Full time

    ABOUT US:-At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of 'the enterprise of the future'. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with...

  • Desktop Support Team Lead

    6 days ago

    Petaling Jaya, Selangor, Malaysia JOS (MALAYSIA) SDN BHD Full time 42,000 - 63,000 per year

    1. Leadership, Oversight & MentorshipProvide hands-on oversight to ensure accurate handling of user onboarding, offboarding, and account/access provisioning requests.Mentor, coach, and train junior EUC engineers to improve technical capability and process adherence.Enforce task ownership and accountability across all ticket types to minimize user complaints...

  • IT Support Engineer

    7 hours ago

    Petaling Jaya, Selangor, Malaysia JOS (MALAYSIA) SDN BHD Full time

    IT Support Engineer (End User Computing)Location: Petaling Jaya, Selangor (On-site)Working HoursMonday to Friday: 8:00 AM – 5:30 PMSaturday: 8:00 AM – 12:30 PM (by rotation, overtime claimable)Standby after office hours for critical issues (based on severity)Public holidays follow the customer's scheduleAbout the RoleWe're seeking a proactive and...

  • Resident Engineer

    1 week ago

    Petaling Jaya, Selangor, Malaysia Aisling Consulting Full time 2,000 - 6,000 per year

    Position Title : Resident EngineerTo : Client Delivery ManagerMain Job Tasks and Responsibilities:* Install, troubleshoot and configure PC, Notebooks, Printers, Scanners hardware components. Install, troubleshoot and configure of Microsoft Window Operating System and Microsoft applications in the Desktop and Notebook.* Install and troubleshoot McAfee...

  • Resident Engineer

    1 week ago

    Petaling Jaya, Selangor, Malaysia Aisling Consulting Sdn Bhd Full time 2,000 - 2,900 per year

    Job DescriptionInstall, troubleshoot and configure PC, Notebooks, Printers, Scanners hardware components. Install, troubleshoot and configure of Microsoft Window Operating System and Microsoft applications in the Desktop and Notebook.Install and troubleshoot McAfee anti-virus software, patches and hot-fixes for MS or other applications.Installation and...

  • Junior it support

    1 week ago

    Petaling Jaya, Selangor, Malaysia Rahim & Co International Sdn Bhd Full time 20,000 - 30,000 per year

    Company DescriptionRahim & Co International Sdn Bhd is one of the largest and most established real estate consultancy firms in Malaysia, with a network of 23 offices nationwide. The company offers a full range of real estate services, including valuation, estate agency, research, and property and facilities management. With decades of expertise, Rahim & Co...

  • EUC Support Engineer

    1 week ago

    Petaling Jaya, Selangor, Malaysia NEXTDC Full time 80,000 - 120,000 per year

    Company Description At NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers.We are expanding our presence globally, including...

  • IT Support/Technician

    2 days ago

    Petaling Jaya, Selangor, Malaysia Aisling Consulting Full time

    Job Type: 3+3 months (contract-based)Office Location: Menara IQ, HSBC, SelangorExpected Starting Date: Disember 2025Working Day's: 5 days' work, 2 days off (9 hours working per day)Transportation: Prefer motorcycle / carWorking Hours: Normal working hours (extended if needed)Requirements :Any Diploma / Degree holderJob Description:Providing on-site support...

  • support engineer

    4 days ago

    Petaling Jaya, Selangor, Malaysia Unifiedcomms Group Full time 30,000 - 40,000 per year

    Kickstart Your Tech Career with UsUnifiedcomms is looking for motivated and curious individuals to join us as Support Engineer. This is an entry-level role ideal for fresh graduates or those with a basic understanding of IT systems who are excited to learn and grow in a real-world tech environment.You'll be part of a supportive technical operations team,...

  • IT Support Executive

    1 week ago

    Petaling Jaya, Selangor, Malaysia Robinhood Ventures Sdn Bhd Full time 33,000 - 66,000 per year

    IT Operations & User Support⁠ ⁠Provide day-to-day technical support for laptops, desktops, printers, network devices, and peripherals.⁠ ⁠⁠Install, configure, and update operating systems and software (Windows, macOS, Office 365, etc.).⁠ ⁠⁠Set up and manage user accounts, permissions, and access control (email, VPN, shared drives).⁠...