IT Support Executive

2 days ago

Petaling Jaya, Selangor, Malaysia Robinhood Ventures Sdn Bhd Full time 33,000 - 66,000 per year

IT Operations & User Support

  • ⁠ ⁠Provide day-to-day technical support for laptops, desktops, printers, network devices, and peripherals.
  • ⁠ ⁠⁠Install, configure, and update operating systems and software (Windows, macOS, Office 365, etc.).
  • ⁠ ⁠⁠Set up and manage user accounts, permissions, and access control (email, VPN, shared drives).
  • ⁠ ⁠⁠Respond promptly to IT support tickets and ensure issues are resolved within SLA.
  • ⁠ ⁠⁠Standardise the desktop environment, PC, laptop and common applications for respective teams.

Hardware & Infrastructure

  • ⁠ ⁠Maintain and troubleshoot local servers, routers, switches, Wi-Fi access points, and storage devices.
  • ⁠ ⁠⁠Conduct regular preventive maintenance on all IT hardware.
  • ⁠ ⁠⁠Support setup for office equipment (meeting rooms, projectors, printers, IP phones).
  • ⁠ ⁠⁠Provision laptops for new user
  • ⁠ ⁠⁠Diagnose hardware problem and provide the solution or recommendation

Network & Security

  • ⁠ ⁠Monitor network connectivity and performance; escalate outages when required.
  • ⁠ ⁠⁠Implement and maintain antivirus, firewall, and endpoint security software.
  • ⁠ ⁠⁠Conduct periodic system health checks and ensure all patches/updates are applied.
  • ⁠ ⁠⁠Backup and restore critical data; manage access to shared drives or cloud storage (OneDrive, Google Drive, etc.).
  • ⁠ ⁠⁠Monitor threat alerts, investigate potential breaches
  • ⁠ ⁠⁠Conduct periodic license audits to ensure compliance and avoid over/under-licensing
  • ⁠ ⁠⁠Review third-party software
  • ⁠ ⁠⁠Actively restrict, remove, or block unlicensed or unauthorized software

Server & System Administration

  • ⁠ ⁠Manage on-premise or cloud servers (Windows Server / Ubuntu / Synology NAS).
  • ⁠ ⁠⁠Maintain user directory (Active Directory, Microsoft 365 Admin Center, etc.).
  • ⁠ ⁠⁠Support deployment of software updates and monitor system logs for irregular activity.

Documentation & Continuous Improvement

  • ⁠ ⁠Maintain updated inventory of IT assets, licenses, and configurations.
  • ⁠ ⁠⁠Create standard operating procedures (SOPs) and knowledge base for common issues.
  • ⁠ ⁠⁠Identify opportunities to improve IT processes and enhance system reliability.

Requirements

Technical Skills

  • Diploma or Bachelor's in Information Technology, Computer Science, or related field.
  • 2–4 years of experience in IT support or system administration

Proficiency with:

  • Windows / macOS / Linux environments
  • Networking (LAN/WAN, routers, firewalls, VPN)
  • Microsoft 365 / Active Directory / Exchange / SharePoint
  • Antivirus, firewall, and endpoint protection systems
  • Familiarity with server management, cloud storage, and backup solutions (AWS, Azure, Alibaba Cloud).

Soft Skills

  • Strong troubleshooting and analytical skills.
  • Good communication — able to explain technical issues in simple terms.
  • Proactive, detail-oriented, and responsible with follow-through.
  • Team player who can support multiple departments simultaneously.

Job Type: Full-time

Pay: RM3, RM5,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Work Location: In person

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