IT Support Engineer

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia JOS Malaysia Full time 40,000 - 80,000 per year

About the Role

We're seeking a proactive and reliable IT Support Engineer (End User Computing) to provide on-site technical support within a corporate environment in Petaling Jaya.

This role involves handling day-to-day IT operations, managing BAU (Business-As-Usual) issue tracking, and supporting small IT enhancement initiatives. You'll play a key part in ensuring consistent service delivery, operational compliance, and user satisfaction.

End-User Support & Maintenance

  • Provide on-site support for desktops, laptops, mobile devices, and peripherals (e.g., printers, copiers).
  • Diagnose and resolve hardware, software, and connectivity issues within defined SLAs.
  • Perform OS patching, configuration updates, and system maintenance activities.
  • Maintain accurate asset inventory and ensure adherence to the Standard Operating Environment (SOE).

BAU Issue Tracking & Reporting

  • Record and manage incidents, service requests, and problems using structured tracking methods.
  • Maintain accurate documentation, status updates, and closure notes.
  • Prepare weekly and monthly summaries highlighting progress, trends, and outstanding items.
  • Escalate recurring or critical issues for further investigation and resolution.
  • Ensure visibility and accountability through consistent reporting practices.

Small Projects & Continuous Improvement

  • Participate in small-scale IT initiatives such as hardware refresh, patch rollout, and device relocation.
  • Track project milestones and ensure deliverables meet timelines and standards.
  • Coordinate with vendors and internal teams for smooth execution.
  • Contribute to process improvement and documentation updates.

Incident, Request & Asset Management

  • Manage Joiner/Mover/Leaver (JML) activities, IMAC (Install/Move/Add/Change) tasks, and user access administration.
  • Monitor software license usage and maintain compliance records.
  • Coordinate with vendors for warranty claims and RMA processes as needed.

What We're Looking For

  • Diploma or Degree in IT, Computer Science, or a related discipline.
  • Proven hands-on experience in IT support or end-user computing environments.
  • Strong troubleshooting and analytical skills in Windows platforms.
  • Familiarity with ITIL-based service delivery and structured reporting practices.
  • Experience maintaining issue logs or trackers for operational visibility.
  • Good communication, teamwork, and customer service skills.
  • Willingness to perform standby and rotational weekend duties.
  • Able to speak Mandarin would be an added advantage

What We Offer

  • Exposure to enterprise-level IT infrastructure and service operations.
  • Opportunities for technical growth and career development.
  • Supportive and collaborative work environment.

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