Service Desk Engineer

2 days ago

Nusajaya, Johor, Malaysia CGP Personnel Full time

This role will be a 12 Months Contract (Renewable)

Responsibilities:

  • Primary responsibility is 1st level assistance to China clients on IT related support and enquiries.
  • Respond to assigned tickets, emails, calls and/or voicemail.
  • Follow standard Service Desk Support Operating Procedures; accurately logging all Service Desk tickets using the defined tracking software.
  • Translate Chinese document into English and vice versa
  • Attend all training sessions.
  • Be familiar with support policies and services.
  • Be familiar with the operational and technical departments of key customers.
  • Other duties as assigned by the Service Desk Manager and Team Leaders.

Requirements:

  • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
  • Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
  • Ability to provide support via the phone; good phone skills, professional demeanor, previous client service experience (especially in Sales) strongly desired.
  • Good in client service oriented with good communication and interpersonal skills in Mandarin and English to customers and team members.
  • Must believe in teamwork, collaboration, adaptability and initiative.
  • Able to takes initiative, accepts accountability and has a sense of urgency.
  • Proficiency in both spoken and written Mandarin and English is a must have.

You may submit your application below or send us an email directly quoting the job title to

We regret to inform that only shortlisted candidates will be informed.

Timothy Sauh

Cornerstone Global Partners Pte Ltd

EA License: 19C9859

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