Associate Customer Support

2 days ago

Cyberjaya, Selangor, Malaysia Two95 International Inc. Full time 24,000 - 36,000 per year

Roles and Responsibilities

  • Handle phone calls with customer queries and provide resolution to end users
  • Escalate priority issues per Client specifications to the immediate lead as applicable
  • Provide inputs on process changes and best practices.
  • Stay updated with new updates, process changes and updates.
  • Maintain Exemplary Attendance and Punctuality
  • Any Ad-hoc responsibilities as designated by the supervisor

Key Deliverables (KRA Measure)

· Provide exemplary customer satisfaction

· Meet quality standards on all handled contacts

· Complete 9 hours of staffed time on all rostered days

· Handle contacts while maintaining KPI targets as per agreed limits

Requirements
  • Excellent customer service skills
  • Excellent verbal communication skills in Japanese
  • Passionate towards serving the customer and displays high levels of customer obsession
  • Open to work in rotational and night shifts
  • Candidate must be college or vocational school graduates or possess comparable work experience
  • Job title: Associate Customer support – Japanese speaker (Online shopping platform)
  • Criteria: JLPT N1 (Malaysians or any Nationality) /Native Japanese (No English is required)
  • We can consider candidates from anywhere who are willing to relocate to Malaysia
Benefits

Salary range: RM 8k to 9k basic (depending upon CS experience) + RM 500 transportation allowance + Shift allowance

Work mode: Full time office mode

Working days/hours: Rotational shift (Morning and afternoon) (Shift allowance applicable for afternoon shift)

Shifts: 8AM-17PM/9AM-18PM/13PM-22PM/15PM-24AM MYT

Benefits of Tech Mahindra:

  • For Expats Employment VISA, 1 way flight ticket and 1 week hotel accommodation cost is reimbursed.

  • In-patient Medical benefits up to 80K USD (for each individual), for self, spouse & children (if any).

  • Out-patient Medical benefits up to 250 USD per claim (for each individual), for self, spouse & children (if any) – 15% co-payment

  • Optical benefit up to 120 USD (for each individual), for self, spouse & children – Claimable after completion of 1 year

  • Dental (Tooth extraction and filling) up to 500 USD per year (for each individual), for self, spouse & children – Claimable after completion of 90 days
  • Dental (Scaling) up to USD 50 per year (for each individual), for self, spouse & children – Claimable after completion of 90 days
  • Annual Leave 10 days for first 2 years, 12 days after completion of 2 years (prorated).
  • Medical Leave as per Labor law - 14 days.
  • Bereavement leaves – 3 working days in an event of death in the immediate family (Spouse, Children, parents).
  • Maternity Leave – for 98 consecutive days for female associate. To start not earlier than 30 days from the expected due date, or post the due date.
  • Paternity leaves – 7 days

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