Associate Customer support

2 days ago

Cyberjaya, Selangor, Malaysia ADI Group Full time 20,000 - 30,000 per year


Job title: Associate Customer support (Seller/KYC support)
Contract duration: 12 months renewable
Language: Mandarin proficiency + B1 (conversational English)
Location: WFO in Cyberjaya
Address: Jalan Impact Cyberjaya, 63000, Selangor
Shifts: Between 8 AM to 12 AM (2 shifts), shift allowance for afternoon shift provided
Working days: Monday to Sunday (weekly 2 days off)
Eligibility: Freshers from any background/Experienced professionals
No specific domain/Industry experience required
ONLY Malaysians due to time constraint

Hiring process:
Language assessment
1 round of interview including Mandarin/Analytical/Ops round

Hiring Requirements:
· Validating
· KYC
· Critical thinker
· Documentation & verification
· Detail oriented
· Non-voice
· Reading & writing capability

Roles & responsibilities:

· Meets predetermined and assigned productivity targets and quality standards.
· Understanding of assigned Unit of work in the investigation process.
· Follows clear instructions, SOPs and workflows of each segmented task of our investigations process.
· Leverages appropriate operational tools and applications to find the data.
· Ability to successfully navigate websites.
· Understands and adheres to workflow directions.
· Participate in performance improvement plans for self- development.
· Performs a variety of routine standard tasks


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