Network Support

2 weeks ago

Cyberjaya, Selangor, Malaysia amIT Global Solutions Sdn Bhd Full time 40,000 - 60,000 per year

Job requirements:

  • Minimum 5 year's working experience with troubleshooting and support in security, network, DATA center, systems, or storage administration and monitoring Cisco Network services
  • Basic knowledge of management agents, redundancy concepts, and ITIL processes.
  • Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined SOPs.
  • Resolve as many tickets as possible using available Knowledge articles or provided SOPs.
  • Good understanding of using ITSM tools.
  • Skill in planning activities and projects in advance and adapting to changing circumstances.
  • A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey.
  • Ability to communicate and work across different cultures and social groups.
  • Proficiency in active listening techniques and refraining from interrupting.
  • A positive outlook at work, even in pressurized environments.
  • Willingness to work hard and put in longer hours when necessary.

Academic Qualifications and Certifications:

  • Diploma/ degree holders preferably in IT/ Computer Science or relevant courses
  • Minimum 5 years' working experience with troubleshooting and support in security, network, DATA center, systems, or storage administration and monitoring Cisco Network services
  • Hands-on experience in BFSI (banking, financial services, insurance)

Relevant certifications include which are considered desirable (but not limited to):

  • CCNA or relevant Network Security Expert (NSE 1 & 2)
  • Microsoft Certified, Azure Administrator Associate
  • AWS Certified, Solutions Architect Associate
  • Veeam Certified Engineer
  • VMware certified Professional: DATA Centre Virtualization
  • Zerto, pure, vxrail
  • Google Cloud Platform (gcp)
  • Oracle Cloud Infrastructure (oci)

Job Type: Contract

Contract length: 12 months

Pay: RM3, RM5,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Experience:

  • Data center: 3 years (Preferred)
  • Cisco Network: 3 years (Preferred)
  • Network Support: 5 years (Preferred)

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