Customer Support Associate

2 days ago

Cyberjaya, Selangor, Malaysia New York Global Consultants Inc. (NYGCI) Full time 20,000 - 30,000 per year

Designation: Associate Customer Support

Location: Cyberjaya, Malaysia

Experience: NA

Language proficiency required:
Japanese

Position Summary: Handle live contacts of customers and provide appropriate solution to their queries

***Prior Experience in Ecommerce preferred***

Roles and Responsibilities

  • Handle phone calls with customer queries and provide resolution to end users
  • Escalate priority issues per Client specifications to the immediate lead as applicable
  • Provide inputs on process changes and best practices.
  • Stay updated with new updates, process changes and updates.
  • Maintain Exemplary Attendance and Punctuality
  • Any Ad-hoc responsibilities as designated by the supervisor

Key Deliverables (KRA Measure)

· Provide exemplary customer satisfaction

· Meet quality standards on all handled contacts

· Complete 9 hours of staffed time on all rostered days

· Handle contacts while maintaining KPI targets as per agreed limits

Applicant's Specifications & Qualification:

  • Excellent customer service skills
  • Excellent verbal communication skills in
    Japanese
  • Passionate towards serving the customer and displays high levels of customer obsession
  • Open to work in rotational and night shifts
  • Candidate must be college or vocational school graduates or possess comparable work experience

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