Technical Service Manager

Company Description
Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.

Job Description
This pivotal role is responsible for leading all technical functions related to product support, application engineering, client solutions, and pre- and post-sales technical services across our full product portfolio. Drive operational excellence, strengthen customer confidence, and foster innovation through deep technical expertise and cross-functional collaboration.

Technical Leadership & Strategy

• Define and implement the technical services strategy aligned with the company's business objectives and product roadmap.
• Serve as the principal technical advisor on all matters concerning product performance, field applications, and project specifications.
• Collaborate with R&D and Product Management/Sales/Marketing to guide product development and lifecycle enhancements.
• Provide and manage seminars, deminars, product demonstrations for customers and internal employees product launches
• Ensure customer complaints are investigated in a prompt and efficient manner and the findings are reported properly.

Customer & Project Support

• Oversee the delivery of high-quality technical support for clients, consultants, contractors, and internal stakeholders.
• Provide expert-level input on product selection, specification writing, and site-specific technical recommendations.
• Manage site trials, performance validation, and the resolution of complex technical challenges at project locations.
• Evaluate SIKA traded products and benchmark them with products available in the market
• Accurate and regular electronic entry of technical files (reports, site pictures, presentations…) into local system (folders, data bases such as SharePoint), in compliance with the department filing guidelines
• In conjunction with the Regional Sales Managers develop new customers.
• Maintain regular contact with Marketing Department, branch sales staff, major customers and technical associations to keep abreast of market requirements concerning product application and performance.

Operational Excellence

• Ensure the development and dissemination of accurate and timely technical documentation including TDS, method statements, and application guidelines.
• Establish and monitor KPIs for technical support services, ensuring responsiveness, quality, and customer satisfaction.
• Maintain compliance with national and international construction standards (e.g., ASTM, EN, IS codes).

People & Capability Development

• Lead, mentor, and develop a high-performing team of technical professionals and field engineers.
• Design and implement structured training programs for internal teams, customers, applicators, and distribution partners.

Innovation & Market Insight

• Act as a technical thought leader, monitoring emerging technologies, market trends, and competitor activities.
• Translate field intelligence and customer feedback into actionable insights for product improvement and innovation
• Initial assessment of viability of development projects proposed by Sales and Marketing. Coordinate submission of authorized development projects to the Development Manager.
• Supervise and coordinate all technical laboratory work and field test evaluations associated with such approved development projects and new products.

Safety

• To ensure the TSD area is maintained and upkeep in terms of housekeeping and EHS requirements.
• Provide safe work environment and ensure safe practices are established and followed.
• Ensure the company incident rate and loss time are reduced continually through promotion of EHS awareness, regular monitoring, provision of safe work environment and resources, and other viable means.

Qualifications

• A Bachelor's degree in Science, Engineering, or related fields is preferred.
• Minimum 10–15 years of experience in technical services or R&D within the construction chemicals industry.
• Strong organizational skills with an ability to manage multiple tasks simultaneously.
• Strong knowledge of refurbishment system, repair systems, waterproofing, and industrial flooring.
• Proven leadership experience with cross-functional teams and technical operations.
• Excellent communication, presentation, and problem-solving skills.
• Willingness to travel for site support, training, and customer engagement.
• Able to work independently and efficiency under minimum supervision.
• Positive attitude and always seek for better improvement.