Assistant Manager, Operations

Work Location: Johor Bahru

Assistant Manager – Logistics Operations is a
newly created and exciting opportunity that comes with responsibilities in supporting to set-up the necessary processes, systems for the efficient operations of our Johor branch's logistics and distribution activities. Implement best practices to enhance customer satisfaction and loyalty. Successful execution of this role can contribute significantly to the overall effectiveness of a logistics operations and offer solutions to build trusting relationship with our customers.

Key Accountabilities

• Manage and oversee the freight-forwarding operations for Ocean, Air and Land.
• Responsible for day-to-day activities including import/export processes comprising all modes of transportation (sea, air, road, train), warehousing, and contract logistics.
• Provide "best in class" customer experience to our Cargoes Logistics customers on all product & service offerings.
• Key contact for carrier negotiation in local pricing.
• Responsible for the operational results of all containers services, provide the highest level of service at the lowest cost.
• Key focal point of contact for carrier negotiation in local pricing.
• Prepare quotations for clients, potential clients, overseas/ interstate offices.
• Engagement with Regional teams for major RFI/ RFQs.
• Manage and provide a proactive approach to addressing customer claims, complaints, and queries, to enhance customer satisfaction, build trust, and establish a positive reputation.
• Responsible for the monthly performance data preparation and review.
• Work together with the sales team for customer relationship management and new service implementation.
• Ensure compliance with local and international trade regulations.

Qualifications, Skills and Experience

• Tertiary qualifications with minimum 5 years' experience in Logistics/Freight-forwarding operations.
• Experience in AMS/ ACI filing process for all shipments to TPS/ CAN ports sector.
• Excellent service mindset with ability to connect with customers and extend an extra mile in resolving their issues / concerns.
• Well versed with shipping (EXIM) processes and related services in international logistics business.
• Ability to communicate with clients, carriers, other forwarders, vendors.
• Effective verbal and written communications in English and interpersonal skills.
• Ability to thrive in ambiguous and new set-up environment. Requires a combination of skills in adaptability, problem-solving, communications, and a positive attitude.
• Strong problem-solving skills. Ability to analyze complex situations, break them down into manageable parts, and develop creative solutions.
• Proficiency in using MS Office and IT applications.
• Ability to manage priorities, be organised, methodical and deal well under pressure.

Note: The advertised job title is being used for Talent Attraction and job advertisement

Equal Employment Opportunity (EEO)

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 114,000 employees from 162 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. In Asia Pacific, DP World employs almost 10,000 people, and has ports and terminals in 18 locations.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Disclaimer:

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