Nadi - Lead Specialist, Sre

About the job

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch 'n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

What would you do?

1.Service Reliability and Availability

Ensure uptime/availability of 99.99% are consistently met

Reduce Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR) during incidents

Drive capacity planning and prevent reliability risks

2.Drive Automation and Operational Excellence

Deliver consistent and repeatable deployments with zero critical failures by maintaining and updating deployment scripts/templates

Reduce manual toil across the team by measurable percentages

Standardize and harden container images, CI/CD pipelines, and cloud infrastructure

3.Release and Disaster Recover

Reduce deployment incidents through adherence to best practices in release management

Reduce deployment duration via automation

Plan and execute disaster recovery and ensure RTO and RPO are met for cloud/multi-cloud environments

4.Incident Response and Troubleshooting

Reduce the frequency of recurring issues via problem management & root cause analysis.

Establish and enforce incident response processes

5.Security and Compliance

Ensure 100% compliance with regulatory and audit requirements for infrastructure security

Achieve zero critical security incidents by optimizing infrastructure and adhering to industry standards

Ensure infrastructure, container, and code security standards are enforced

Successfully implement secure architectures for all new deployments in collaboration with development teams

6.Team Leadership & Strategic Alignment

Lead, mentor, and grow the SRE team's technical and operational capabilities

Establish on-call rotations, knowledge sharing sessions, and training programs

Foster a good culture of blameless accountability, learning, and continuous improvement

Partner with product and engineering teams to embed reliability into the SDLC

Influence architectural decisions with an SRE mindset

Who should join us?

Qualification:

Bachelor's degree in computer science, Engineering, Network or related field

Professional cloud certification

Experiences:

Proven 8 years' experience in a DevOps or SRE role

Skills:

Strong knowledge of scripting language and programming language (e.g. Bash, Python, Go) and experience with configuration management tools (e.g. Ansible, Chef)

Good mindset and implementation on CI/CD tools and release engineering

Experience with cloud platforms (e.g. AWS, Azure) and infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation).

Advanced cloud certification and project management is a plus.

Strong understanding in site reliability engineering, infrastructure engineering, cloud architecture service and mindset.

Experience with containerization technologies like Docker and container orchestration platforms such as Kubernetes.

Knowledge of networking principles and protocols with solid examples.

Strong knowledge on cloud architecture and services

Strong problem-solving skills and the ability to handle high-pressure situations calmly and effectively.

Strong attention to detail and a commitment to delivering high-quality results.

Personality:

Passionate, agile, flexible, and positive attitude.

Assertive, driven individual with a strong sense of urgency

Self-starter with continuous improvement mindset

Our Perks & Benefits:

Flexi working hours.

Monthly eWallet allowance.

Additional 1% employer EPF contribution from your 1st to 3rd year of service, with further increases based on your continued years of service.

Unlimited office pantry fruits, snacks and drinks.

Mobile and broadband subscription reimbursement.

Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.

Additional leave including family leave and paid care leave to care for family members.

Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine ("TCM") and Chiropractic.

Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch 'n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now

Touch 'n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch 'n Go's policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing:

Note: Only shortlisted candidates will be contacted.

Let's keep LEAP-ing forward together