Product Specialist

1 day ago

Petaling Jaya, Selangor, Malaysia Mettler-Toledo Services Asia-Pac Sdn Bhd Full time 60,000 - 120,000 per year

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network are one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit

Main tasks and responsibilities:

Increase qualified system integrator/system fabricator database for targeted segments. Follow up on sales leads, fast response towards fulfilling customers enquires. Provide sound consultation on MT's product solution and application. Secure new customers in MNC/SME industries by identifying their needs and engineering adaptations of products, equipment and services. Expand market awareness of MT's products & services and manage projects and relationships with customers .

Key Responsibilities:

  1. Sales and Marketing

  2. Managing existing accounts and consistently updating sales pipelines

  3. Qualifying database and updating CRM
  4. Establishing new  accounts by identifying potential customers; planning and organizing sales call schedules
  5. Identifying current and potential  customer requirements by establishing personal rapport and understanding key requirements
  6. Support Sales Manager in execution of marketing campaigns, leads generation and management

  7. Provide and present product & technical information to potential and existing customers

  8. Technical Advisory and Product Advocate

  9. Responsible for actively driving and managing project pipelines

  10. Provide technology evaluation stage of the sales process, working in conjunction with the technical support team. Becoming a competent key technical advisor and product advocate for MT products
  11. Communicate regulatory compliance requirement   and applications  effectively, demonstrating MT's market leadership and expertise in the relevant fields
  12. Interact with customers' engineering teams to illustrate MT valued propositions
  13. Responsible for representing the products to customers and at field events such as conferences, seminars, etc
  14. Develop customer's staff by providing technical information and training

  15. Conduct Negotiation to secure a win-win agreement with customers

  16. Service Standards and Customer Relationship Management

  17. Determine improvements by analysing cost-benefit ratios of equipment, supplies, or service applications in customer environment; engineering or proposing changes in equipment, processes, or use of equipment or services

  18. Prepare cost estimates by studying blueprints, plans, and related customer documents
  19. Gain customer acceptance by explaining or demonstrating cost reductions and operational improvements
  20. Maintaining records of customer communication and sales activity in our CRM system

Technical Skills, Knowledge and Experience Required:

Mandatory:

  • Degree/Diploma in any discipline preferably in Chemistry/Chemical Engineering or related field
  • Knowledge on Control Instrumentation System (sensors, transmitters)
  • Knowledge on Data communication protocol (fieldbus, TCP/IP, Analog & Digital output signals)
  • Minimum 2 years working experience in a Technical sales Environment
  • Self-starter with a proactive approach
  • Understanding of sales & distribution with intermediate project management skills
  • Willing to travel (within Malaysia)
  • Strong interpersonal skills and influencing ability
  • Valid driving license

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