Operations & Expansion Manager

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Alba Dental Full time
Operational & Expansion Manager – Alba Dental

About Us

Alba Dental is redefining patient experiences in Malaysia's premium dental sector. Part of a wider regional network, Alba brings world-class expertise, cutting-edge technology, and a focus on cosmetic, implant and restorative dentistry. With strong foundations and ambitious expansion plans across Southeast Asia, we are looking for a dynamic Operational & Expansion Manager to join our leadership team and help drive the next stage of growth into a new location

The Role

This is a hands-on leadership role with a dual focus:

  1. Operations Excellence – ensuring smooth day-to-day performance across our clinics, optimising processes, and delivering exceptional patient experiences.
  2. Expansion Leadership – managing the rollout of new sites, from location scouting, lease negotiations and fit-outs, to team onboarding and launch readiness.

You will act as the bridge between our executive team and on-the-ground operations, building systems that scale while keeping culture and quality at the heart of everything.

Key Responsibilities

  • Oversee daily operational performance across existing clinics, ensuring KPIs are met.
  • Lead expansion projects – including site feasibility studies, lease discussions, contractor coordination, and clinic opening timelines.
  • Standardise systems, processes, and SOPs across locations for efficiency and brand consistency.
  • Recruit, mentor and support clinic managers and front-line teams, building strong, empowered leaders.
  • Partner with suppliers, landlords and key stakeholders to ensure cost-effective and timely project delivery.
  • Provide regular reporting and insights to the executive team on clinic performance and expansion progress.

About You

  • Proven experience in multi-site operations management, ideally within healthcare, hospitality, or retail.
  • Strong project management and problem-solving skills with the ability to handle multiple priorities.
  • Commercial acumen – comfortable with budgets, negotiations, and vendor management.
  • Excellent leadership and people management skills – able to inspire and develop teams.
  • Adaptable, proactive and detail-oriented with a passion for building something meaningful.

What We Offer

  • Opportunity to play a pivotal role in the growth of a premium healthcare brand across Malaysia & Southeast Asia.
  • Exposure to high-level strategy while remaining close to hands-on execution.
  • Collaborative leadership culture with strong mentorship and professional development pathways.
  • Competitive salary package with performance-based incentives.
  • A chance to shape the future of dentistry in Malaysia with an innovative, growing organisation.

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