Assistant Manager Business Development

A retail manager needs a blend of experience, education, and both soft and hard skills to oversee store operations, motivate staff, and drive sales. While specific requirements vary by employer, key qualifications are consistently emphasized.

Skills and Competencies

Leadership and people management

• Team leadership: The ability to motivate, inspire, and supervise retail staff to work toward common goals.
• Training and development: Hiring, onboarding, and providing ongoing coaching to employees to improve performance.
• Conflict resolution: Effectively handling conflicts that arise between employees or with customers.
• Scheduling: Forecasting staffing needs and organizing employee shifts to ensure adequate coverage.

Business and financial acumen

• Sales analysis: Monitoring key performance indicators (KPIs) such as sales figures, average transaction value, and conversion rates to identify trends and opportunities.
• Budgeting: Managing and controlling store expenses to maximize profitability.
• Inventory management: Maintaining proper stock levels, tracking inventory movement, and minimizing shrinkage.
• Strategic planning: Developing and implementing strategies to drive sales, increase profitability, and grow the brand.

Operational and organizational

• Organizational skills: Keeping store operations running smoothly, which includes managing tight schedules and budgets.
• Multitasking: Handling a wide variety of daily tasks, from managing employees to handling customer complaints.
• Attention to detail: Ensuring promotional materials and product displays are executed correctly to avoid errors and customer complaints.
• Health and safety: Ensuring the store and staff comply with all relevant regulations.

Customer service and communication

• Communication: Clearly and effectively communicating with staff, upper management, and customers.
• Customer service excellence: Resolving customer complaints and queries in a professional manner and leading by example to ensure the entire team provides excellent service.
• Product knowledge: Possessing a deep understanding of the products sold to effectively assist customers and train staff.

Experience and Educational Background

Experience

• Retail work experience: Most retail managers start in entry-level positions like sales associate or cashier to gain firsthand knowledge of store operations.
• Progressive leadership roles: Advancement through roles like Assistant Store Manager or Department Supervisor is common and builds necessary leadership and management abilities.
• Demonstrated success: A proven track record of achieving sales targets and driving growth is highly valued by employers.

Education

• High school diploma: This is a basic educational requirement for most management positions.
• Bachelor's degree: While not always mandatory, a degree in business administration, retail management, or a related field can provide a competitive advantage, especially for roles in larger companies.
• Professional certifications: Certifications in sales, marketing, or management can improve employment prospects by demonstrating advanced skills.

Personal Attributes

• Adaptability: The ability to adjust to a fast-paced, ever-changing retail environment.
• Self-motivation: The internal drive to achieve objectives and inspire the team, even when no one is directly overseeing them.
• Positivity and respect: Maintaining a positive and respectful attitude, which is especially important during stressful periods.
• Empathetic: The capacity to listen and understand the concerns of both employees and customers

If interested please contact Mr Melvin

Job Type: Full-time

Pay: RM5, RM7,000.00 per month

Work Location: In person