Tour Operations Executive

7 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Golden Destinations by ICE HOLIDAYS Sdn Bhd Full time

Company Description:

Golden Destinations by ICE HOLIDAYS Sdn Bhd
 is a leading B2B travel wholesaler in Malaysia, specializing in providing customized travel packages to partners across the ASEAN region. We are committed to delivering exceptional travel experiences and high-quality travel products. The 
Tour Operations (Sabah Region)
 will play a critical role in overseeing the end-to-end process of tour operations, ensuring smooth execution, and delivering high-quality services to our B2B partners.

This is a full-time on-site role at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.

Requirement

  • Achieve at least SPM education
  • Requires candidates with minimum 1-2 years of working experience in the Travel industry.
  • Able to write, read and speak in English and Mandarin.
  • Outspoken and soft-spoken person.
  • Good Follow-up Skill and highly attentive to enquiry.
  • Comfortable working with computer and mobile phone in long hour.
  • Basic Computer Skill (Outlook, Excel, Words and PowerPoint).
  • Willing to travel when necessary (company will provide allowance if necessary).
  • Location: G Ofiz

Responsibility

  • Tour Planning:
    Organize and manage customized tours for B2B clients, covering travel arrangements, accommodations, transport, and activities based on client needs.
  • Supplier Management:
     Build and maintain strong relationships with hotels, transport providers, local guides, and other vendors to ensure quality service and competitive rates.
  • Booking Oversight:
    Handle all tour-related bookings accurately and on time, including accommodations, transport, and activities.
  • Itinerary Preparation:
     Create clear and detailed itineraries to ensure well-organized and enjoyable client experiences.
  • Quality Assurance:
    Monitor ongoing tours to ensure smooth execution and promptly resolve any issues.
  • Client Liaison:
    Act as the main contact point for clients, offering support before and during the tour, and addressing inquiries or concerns.
  • Documentation:
     Maintain all necessary travel documents such as itineraries, contracts, invoices, and reports.
  • Team Support:
     Assist with event coordination, marketing campaigns, and other tour-related activities.
  • Budget Tracking
    : Manage tour budgets to control costs and maintain profitability.
  • Feedback & Improvement:
     Collect and review post-tour feedback to enhance future offerings.
  • General Support:
     Assist with ad-hoc tasks and special projects as needed by management.

Benefits

  • EPF/SOCSO
  • 5 working days
  • Annual Company trip (For Confirmed Employees)
  • Group PA insurance (For Confirmed Employees)
  • Yearly Bonus depending on Company performance and reflect to Individual performance
  • Twice performance appraisal review annually to identify room for improvement process
  • Outpatient medical coverage from registered clinics
  • Employee price for travel packages (For Confirmed Employees)
  • Company uniform provided
  • Travelling claims by receipt
  • Monthly training arrangements from Company
  • Exclusive employee HR software applications (leaves, claims, pay slips etc.)
  • At least once a year Team Building arrangements
  • Monthly / Weekly Company sports & recreations for everyone

  • Tour Executive

    5 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NZ WORLD TOURS & TRAVELS SDN BHD Full time

    Tour ExecutiveWe are looking for a dynamic and organized Tour Executive to join our team. The ideal candidate will be responsible for planning, coordinating, and executing tours while ensuring excellent customer satisfaction.Key Responsibilities:Plan, coordinate, and manage tour itineraries and schedules inbound & outboundLiaise with hotels, transport...

  • Ticketing & Tour Operation Officer

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ACROSS TRAVEL & TOURS SDN. BHD. Full time

    Main Duties and Responsibilities:o Handle flight ticket reservations, issuance, reissue, and refundso Provide fare quotations, routing options, and travel advice to customerso Manage bookings through GDS systems (e.g., Sabre)o Assist customers with travel documentation requirements (visa, insurance, etc.)o Coordinate and prepare tour operating packages,...

  • Tour Operation Coordinator

    5 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Miki Travel Asia Full time

    Company DescriptionMiki Travel is a leading travel service provider, with a wealth of over 50 years of experience and expertise in providing a full range of travel products across the globe. We supply our travel agent partners across Asia with tailor-made and package tours, MICE services in a host of worldwide destinations, all backed by expert teams in a...

  • Tour Management Officer

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia JTA Tours (M) Sdn Bhd Full time

    Job DescriptionAbout the roleWe are seeking a highly organised and detail-oriented Tour Management Officer to join JTA Tours (M) Sdn Bhd in Kuala Lumpur.As a full-time member of our travel and tourism organisation, you will play a role in ensuring the seamless coordination and execution of our diverse range of tour packages.What you'll be doingTour...

  • Tour Guide

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Cruise Placement Full time

    About VikingViking Cruises, founded in 1997, is the world's leading river and ocean cruise company, recognized as No.1 River & Ocean Cruise Line by Condé Nast Traveler and Travel + Leisure.Viking offers sophisticated journeys focusing on history, culture, and cuisine, serving guests across Europe, Asia, and beyond.We are now hiring Mandarin-speaking Tour...

  • Business Development Manager-tours

    5 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CONVERGENT Full time

    Key Responsibilities1.Develop tours and activites suppliers: Identify, establish, and build partnerships with local and regional suppliers to grow the company's tours and activites products; and focus on developing competitive products and exclusive partnerships, including experiences products, tours, and activities;2.Account Management: Build and maintain...

  • senior operations executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Roystar Travel & Tours Sdn Bhd Full time

    Job Responsibilities:Manage and oversee end-to-end outbound tour operations for the Muslim Division.Coordinate with overseas ground handlers, airlines, hotels, transport providers, and tour leaders to ensure smooth tour execution.Prepare and manage tour documents including itineraries, flight details, hotel confirmations, visa requirements, and rooming...

  • Executive, Tours

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FGV Holdings Berhad Full time

    FGV Holdings Berhad is Malaysia's leading global agri-business and the world's largest producer of Crude Palm Oil (CPO). FGV's operations stretch across more than 10 countries in Asia, the Middle East, North America and Europe, and are focused on three main business sectors namely Plantation Sector, Logistics & Support Business (LSB) Sector and Sugar Sector....

  • Backend Operations

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time 40,000 - 80,000 per year

    About the company:At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.About the role: We're looking for a detail-oriented and...

  • Junior Promotions Operations Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time 30,000 - 60,000 per year

    About the company:At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.About the role:As a Junior Promotion Operations Officer,...