Tour Guide

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Cruise Placement Full time

About Viking

Viking Cruises, founded in 1997, is the world's leading river and ocean cruise company, recognized as No.1 River & Ocean Cruise Line by Condé Nast Traveler and Travel + Leisure.

Viking offers sophisticated journeys focusing on history, culture, and cuisine, serving guests across Europe, Asia, and beyond.

We are now hiring Mandarin-speaking Tour Guides and Lead Travel Concierges for our European River Cruise routes, to provide cultural interpretation, excursion coordination, and premium service for Chinese-speaking guests onboard.

Job Description

Tour Guide & Concierge:

  • Deliver destination briefings and guided commentary in Mandarin Chinese.
  • Escort and assist Chinese guests during shore excursions, transfers, and city tours.
  • Support the onboard concierge desk: reservations, guest inquiries, daily tour coordination.
  • Translate key information from English to Mandarin (announcements, schedules, safety notes).
  • Represent Viking's hospitality and service excellence standards.

Lead Travel Concierge:

  • Coordinate multiple guides and manage daily excursion logistics.
  • Liaise with local tour operators and report guest feedback to onboard management.
  • Ensure seamless guest experience throughout the journey — from embarkation to disembarkation.

Requirements

  • Fluent in Mandarin and conversational English.
  • Minimum 2 years' experience as Tour Guide, Tour Leader, or Hotel Concierge.
  • Familiar with Chinese guest service expectations and cultural communication.
  • Excellent presentation, coordination, and problem-solving skills.
  • Positive attitude, professional appearance, and ability to work onboard for extended periods.
  • No visible tattoos while wearing the company uniform

Personal Qualities:

  • Lead Travel Concierge: Leadership, organization, and emergency response ability; patient and culturally sensitive.
  • Tour Guide & Concierge: Clear communication, proactive service attitude, understanding of European attractions and culture, and strong teamwork spirit.

Interview Information

  • Online pre-screening (confirm experience and Chinese skill).
  • Final interview in Kuala Lumpur – November 27 (with Viking HR Director).​
  • Work Location: This is an overseas job based on a European River Cruise Ship, sailing on the Rhine / Danube routes.

Learn more:

How to Apply

  • Apply directly through this platform
  • OR send your resume via WhatsApp to: for faster screening

Keywords: Tour Guide · Travel Concierge · Lead Concierge · Tour Leader · Cruise Staff · Cruise Tour Guide · River Cruise · Chinese Tour Guide · Mandarin Speaking · Hospitality · Guest Relations · Travel Assistant · Excursion Host · Cruise Line Jobs · European River Cruise · Tourism Jobs · Malaysia Hospitality

Job Types: Full-time, Permanent, Contract

Contract length: 8 months

Pay: RM10, RM14,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • Do you know any other European languages? For example, German, French, etc.
  • Have you ever led a tour group abroad, especially to European countries?
  • Have you ever worked as a tour guide for Chinese clients?
  • Have you ever traveled to Europe? Which European countries?

Experience:

  • Tour Guide: 2 years (Required)
  • Tourist Management: 2 years (Preferred)

Language:

  • Mandarin (Required)
  • English (Required)

Work Location: In person

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