E-commerce Manager

3 days ago

Johor Bahru, Johor, Malaysia The Qbee Motot Group Sdn Bhd Full time 60,000 - 120,000 per year

Transform into Asia's most powerful motorcycle-gear e-commerce platform — a global destination shipping helmets and performance parts from our Johor Bahru HQ to riders worldwide.You will architect and lead every part of the cross-border e-commerce operation: site architecture, digital marketing, logistics, customer experience, and P&L growth.Key ResponsibilitiesStrategic LeadershipDevelop and execute a 3-year global growth roadmap for Position the brand as a factory-linked, price-advantaged Asian alternative to Western retailers.Align all online sales with group brands — Tuned by QBEE (helmets) and SUPERFLY (parts).Digital Platform ManagementOversee Shopify Plus (or WooCommerce) architecture, UX, localization, and checkout flows.Implement headless CMS + ERP integration (Ecount / Zoho) for real-time inventory sync across subsidiaries.Manage global domains (/my /sg /id /ph /vn /eu) for multi-currency and multi-language operations.Performance Marketing & ContentOwn the global funnel — SEO, SEM, Meta, Google Shopping, TikTok Ads, email automation.Build a content-commerce engine (YouTube + TikTok reviews + blog guides) driving organic traffic.Manage A/B testing, conversion rate optimization, and retargeting campaigns.Global Logistics & OperationsIntegrate DHL Express / EasyShip / Shippo for automated cross-border shipping and duty calculations.Optimize fulfilment workflow at the Johor Bahru warehouse (pick → pack → label → dispatch).Negotiate global courier rates and SLAs to keep average shipping cost per parcel competitive.Team Leadership & CollaborationBuild and mentor a lean team: Digital Marketing Lead, Web Ops Exec, Fulfilment Manager, Content Creator, Customer Experience Lead.Coordinate with SUPERFLY and Tuned by QBEE departments for product launches and stock allocation.Report weekly KPIs to founder; track sales, ROAS, fulfilment efficiency, and customer retention.KPIs & TargetsKPI-12-Month TargetRevenue - Global online sales growth +150 % YoYMarketingROAS (ads)≥ 3.0SEOOrganic traffic share≥ 40 % of total visitsOperationsAvg. fulfilment time< 24 hrs dispatch from orderCustomer RetentionRepeat purchase rateJob Type: Full-timePay: RM4, RM7,053.68 per monthWork Location: In person

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