Asset Manager – Japanese Speaker

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time 72,000 - 108,000 per year

Location : KL Sentral (Nu Tower)

Working Hours : ① 8:00 AM – 5:00 PM / ② 9:00 AM – 6:00 PM (Weekends off)

Salary range (Native Japanese) : RM9000 basic ++ (Negotiable) *based on experience level*

KPI Bonus : Up to RM 300 (based on individual performance)

Salary range (Local Japanese) : RM Max RM JP Language Allowance (Local) : RM 4500

KPI Bonus : Up to RM 300 (based on individual performance)

【Requirements】

  • Japanese nationals with B1 level English.

  • Local + Business level Japanese

  • Advanced Excel skills (macros, pivots, formulas) and experience with data analysis.

  • Proficiency in reporting tools like Tableau and Power BI.

  • Excellent communication skills and a proactive, ownership-driven approach.

Responsibilities :

  • Deliver Asset Management services for multiple our customers.
  • Act as the single point of contact for customers, partners, and internal our stakeholders.
  • Manage, track, report, and resolve issues related to customers IB data.
  • Support customers in managing the lifecycle of HW and SW assets to mitigate risks, optimize TCO, and improve customer experience.
  • Ensure customer Install Based is correctly aligned with contracts, locations, and service coverage levels.
  • Lead the implementation of Asset Management services.
  • Onboard new customers and reconcile IB data from various sources.
  • Identify discrepancies and manage MACD activities.
  • Provide ongoing IB maintenance support and collaborate cross-functionally.

Required Skills :

  • Bachelor's degree with minimum of 4 years of customer engagement including 2 years of experience in IB Management or Data Management or similar
  • Expert-level proficiency in Japanese (written and verbal).
  • Strong understanding of our business model, product portfolio, and GTM strategies.
  • Advanced Excel skills (macros, pivots, formulas) and experience with data analysis.
  • Proficiency in reporting tools like Tableau and Power BI.
  • Excellent communication skills and a proactive, ownership-driven approach
  • ITIL Foundation, and HAM/SAM are good to have
  • Experience: Min 3 to 4 years of customer-facing experience working within a contact centre, operations, Renewals and deal management activities

Job Types: Full-time, Permanent

Pay: RM7, RM9,000.00 per month

Benefits:

  • Health insurance
  • Professional development

Application Question(s):

  • Are you having JLPT Certificate?
  • When is your availability date to join?

Experience:

  • Excel skills (macros, pivots, formulas): 3 years (Preferred)
  • reporting tools like Tableau and Power BI.: 3 years (Preferred)

Language:

  • Japanese (Preferred)
  • English (Preferred)

Work Location: In person

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