IT Project Manager Support

JOB SCOPE:

This role supports the Project Manager Lead in coordinating delivery activities across assigned projects. The Project Manager Support is responsible for maintaining project discipline, tracking dependencies, supporting testing and cutover activities, and ensuring t imely reporting and documentation. The role requires strong organizational skills, attention to detail, and the ability to collaborate effectively with business, IT, and the central programme team.

PRINCIPAL DUTIES & RESPONSIBILITIES:

1. Delivery Coordination & Dependency Tracking

2. Support day-to-day delivery activities across workstreams and external teams

3. Maintain detailed logs of interdependencies, risks, and issues

4. Escalate blockers to the Project Manager Lead with recommended actions

5. Stakeholder Engagement & Communication

6. Assist in preparing project updates, dashboards, and materials for governance forums and working groups

7. Coordinate inputs from delivery teams and ensure timely communication to stakeholders

8. Tailor messaging for different audiences, ensuring clarity and consistency

9. Testing & Defect Management

10. Support planning and execution of SIT and UAT phases in collaboration with the Test Lead

11. Track test progress, defect status, and resolution timelines

12. Maintain documentation hygiene across test cycles, including traceability and sign-offs

13. Business Readiness & Cutover Support

14. Assist in business readiness activities including training coordination, communications, and stakeholder engagement

15. Support cutover planning and execution, ensuring alignment across business and IT teams

16. Help facilitate go-live readiness assessments and post-go-live support tracking

17. Data Migration & Validation

18. Coordinate with data teams to support migration planning, reconciliation, and validation activities

19. Track data-related issues and ensure timely resolution

20. Reporting & Documentation

21. Consolidate inputs into structured reports and dashboards for leadership and programme forums

22. Maintain project documentation including RAID logs, meeting minutes, and decision records

23. Ensure consistency and audit-readiness of all project artifacts

24. Collaboration with Central Programme Team

25. Work closely with the central programme team to align on governance standards, reporting formats, and delivery expectations

26. Support cross-project coordination and contribute to programme-wide initiatives as needed

JOB SPECIFICATION Qualifications/Experience/Knowledge Qualifications

• Bachelor's degree in Business, Finance, Information Technology, or a related discipline
• Familiarity with project delivery methodologies (Waterfall, Agile, or hybrid approaches)

Preferred Qualifications:

• Advanced degree (MBA, MSc) or formal training in programme or portfolio management
• Certification in Change Management or Business Analysis (e.g., Prosci, CBAP)

Experience

• 3–5 years of experience in project coordination or support roles within large-scale programmes
• Experience supporting testing, data migration, and cutover activities
• Exposure to finance transformation or ERP implementation projects is a plus
• Comfortable working in a matrixed environment with multiple stakeholders and delivery teams
• Strong documentation discipline and familiarity with governance processes Proficiency Project Management Tools
• Proficient in using JIRA, Confluence, Microsoft Project, Smartsheet, or similar tools for tracking, documentation, and reporting
• Able to maintain structured logs, dashboards, and traceability matrices Presentation & Communication Tools
• Skilled in preparing clear and professional presentations using Microsoft PowerPoint
• Proficient in Microsoft Excel and Word for reporting and documentation Collaboration & Coordination
• Strong organizational skills and attention to detail
• Ability to work collaboratively with business users, IT teams, vendors, and the central programme office
• Comfortable supporting multiple workstreams and managing competing priorities

*Contract till 30th June 2026, extendable subject to performance and decision of client.

Job Types: Full-time, Contract

Pay: RM8, RM12,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• project coordination and support: 4 years (Required)
• finance transformation or ERP implementation projects : 2 years (Preferred)
• insurance project: 2 years (Preferred)

Work Location: In person