IT Solution Support Engineer

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Vanderlande Industries Full time 60,000 - 120,000 per year
Job TitleIT Solution Support EngineerJob Description

You are part of the Vanderlande Value Office team, providing 2nd-level support and specific technical expertise to customers and colleagues in the APAC region,  reporting to the LCS Director SEA & Head of Value Office in Malaysia.

Your profile

  • You hold a bachelor's degree in computer science or electrical engineering, or related fields
  • 5 to 8 years of work experience in an IT and/or logistical automation environment (preferable)
  • Affinity with IT and Industrial Automation, and interest in logistics processes.
  • Knowledge and experience with Linux commands, Oracle PL/SQL, Oracle Databases, Application Servers, Java code, and Python scripting is a pre.
  • Preferably, you have a good understanding of IT service management practices (ITIL v3/v4)
  • Enthusiastic, result-driven professional.
  • Analytically strong and positively critical.
  • Proactive, pragmatic, and hands-on attitude.
  • Strong communication skills witha good command of the English language.
  • Willing to travel up to 25% of the time.
  • May have to work after hours and weekends as the operation runs 24/7.

Your responsibilities

  • Analysing & reporting of system performance and undefined behaviour and phenomena of the system as well as functional reports and specific flow situations
  • Executing the lifecycle of open tickets, proper reporting between shifts, and communicating with the stakeholders
  • Continuously monitoring the customer's BHS environment
  • Help in identifying problems and performing Root Cause Analysis in close collaboration with other IT organizational groups
  • Maintaining and supporting the Incident Management processes
  • Troubleshoot SCADA-related issues, including connections with OT/IT equipment, to clients, and perform restore.
  • Troubleshoot middleware issues like application servers and Oracle database backup/restore/cleanup, and assess health.
  • Troubleshoot software components using logging, and apply simple patches/updates.
  • Troubleshoot baggage system issues like reading bag traces, analysing system behaviour.
  • Deploy and maintain IT Monitoring Solutions.
  • Support and coordinate activities to update and upgrade live environments.
  • Support the implementation of new service agreements.
  • Support and train local support teams to strengthen their capabilities and toolsets.
  • Planning and delivering preventive maintenance tasks & assigned change tasks (back-ups, patch execution, etc.)
  • Creating documentation such as manuals, programming diagrams, network diagrams, work instructions and communication drawings
  • Work with other team members, Service Desks, and customer teams to continuously improve our IT solutions and standards.

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