Customer Service Representative
2 days ago
Company Description
ALMA Technology Sdn. Bhd. is a leading wholesale distributor of CCTV and ICT networking products, catering primarily to project businesses, system integrators, and ELV installers in Malaysia. We offer a broad range of products from renowned brands such as UNIVIEW, DAHUA, IMOU, RUIJIE, REYEE, IP-COM, and Tenda. Our commitment to small and medium-sized enterprises (SMEs) is highlighted by our tailored solutions, comprehensive training programs, and site surveys. Known for our dedication to high-quality products and exceptional service, we strive to revolutionize the SME market through transformative solutions.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Puchong. The Customer Service Representative will be responsible for managing and resolving customer inquiries and complaints, providing excellent customer support, and ensuring customer satisfaction. Daily tasks include responding to customer calls and emails, processing orders, and maintaining customer records. The representative will also collaborate with other departments to enhance customer experience and provide feedback for continuous improvement.
Qualifications
- Customer Service, Customer Support, and Customer Satisfaction skills
- Experience in delivering excellent Customer Experience
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Experience with CRM and ERP software is a plus
- Bachelor's degree in Business, Communications, or a related field
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