Customer Service Representative

2 hours ago

Puchong New Village, Malaysia Scanwell Logistics (M) Sdn Bhd. Full time 40,000 - 60,000 per year

Duties and Responsibilities:

  • Help manage current customer accounts.
  • Deal with a high volume of inbound and outbound phone calls.
  • Maintain relationships with carriers and customers.
  • Provide exceptional customer service to customers and carriers.
  • Arranges shipments by examining destination, route, rate, delivery time; dispatches to carriers.
  • Listening to customer needs and solving carrier problems and help resolve issues.
  • Provide shipment quotes for customers and set up shipments as required by customers.
  • Analyze freight bills for customer specific required information.
  • Track and log information in the system.
  • Excellent multitasking skills as well as computer software programs usage.
  • Be a professional representative of our company that other employees look up to.

Job Requirements:

· Process good written and verbal communication skills

· Ability to adapt to changes in the work environment - 1 year Logistics experience in Ocean Shipping Line.

· Accurate and able to produce quality work

· Dependability

· Problem solver with guidance if needed.

· Ability to work in teams and open to other's suggestions.

· Willing to learn and adaptable to new working environment.

· To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, Word Processing, Out-look (an email and collaboration software) and our In-House software (where training will be given)

Qualification:

Education/Experience

· Minimum diploma required.

· Minimum at least 2 year Logistics experience in Ocean Shipping Line.

Skills:

· Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals.

· Pleasant in nature and can communicate well.

Language Skills:

· Ability to read and comprehend simple instructions, short correspondence, and memos.

· Ability to write simple correspondence.

· Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

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