Customer Care Officer- Livebot

2 days ago

Malaysia Singtel Full time 30,000 - 60,000 per year

Be a part of something BIG

We're looking for Customer Care Officer who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.

Make an Impact by:

  • To support customers via bots (devices) in Singtel Shops.
  • Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer's need.
  • To channel and escalate any unresolved  issue/complaint to other stakeholder or next level , within the agreed procedure.
  • Identify and perform cross selling opportunity and activity by analysing customer profile, recommending most suitable package, actively promote latest promotions/ services.
  • Take in service application and request for back office or self-processing.
  • Work closely with team members and leaders at all times to achieve quality results and productivity.
  • Participate in ad-hoc projects as requested.

Skills for Success:

  • At least Diploma/ Bachelor's Degree in Business Studies/Administration/ Management, Commerce or equivalent.
  • Entry level candidates are encourage to apply and explore. Otherwise at least 1 year working experience in customer service or contact centre is required.
  • Good command of English. Ability to converse in Mandarin is an added advantage in order to liaise with Mandarin speaking associates. 
  • Customer oriented with good interpersonal and communication skills.
  • Ability to perform in a fast-paced environment and work well under pressure.
  • Flexible to changes in work scheduled.
  • Good Computer literacy in MS Office.
  • Willing to work rotating shifts including weekends and public holidays.

Rewards that Go Beyond: 

  • Full suite of health and wellness benefits.
  • Ongoing training and development programs.
  • Internal mobility opportunities.

Working Location:

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka. 

Your Career Growth Starts Here. Apply Now

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