Manager, Operations Transformation

1 day ago

Malaysia CIMB Group Full time $75,000 - $120,000 per year
Description

#LI-DA1

Requirements Gathering & Analysis
1.    Facilitate requirements gathering and analysis by collaborating with relevant business stakeholders to understand business process, requirements and challenges, and assist in the development of the technology solutions roadmap and implementation. 
2.    Translate the business needs and priorities for IT by defining business and user requirements and developing the scope and objectives of the technology solutions to parallel overall business strategies.
3.    Proactively conduct business and systems process analysis and design including assessment reviews of current and future impact and risks to business process and functionalities focusing on quality improvement and data management and recommend and develop process improvements or re-engineering and implementation of functionalities to meet the business's long term strategies. 
 

Documentation
4.    Create and write technical, functional, data and integration system documentations according to the specified requirements, business and end-user needs and obtain sign-off with business and relevant teams. 
5.    Work closely with Process Excellence team to document changes to the business process.

Solution Design & Validation
6.    Work closely with solution architects from Group Technology to design and validate technology solution.
7.    Develop solution documentation.
8.    Lead, participate in or support multiple projects including application configuration, conversion, upgrades, enhancements, administration and testing monitoring and ensure efficient and timely delivery of projects according to scope, schedule and budget.
 

Project, Stakeholder & Change Management
9.    Monitor and track milestones completion throughout the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts.
10.    Manage change requests including assessing impact to the systems and work with business on project details, approvals and implementation.
11.    Manage business relationships and expectations by establishing and facilitating communication process to provide updates, status, issues and resolutions.

Quality Assurance & UAT
12.    Partner with internal development and delivery and project management teams, relevant Group Technology partners and vendors to deliver project work according to the technology and business requirements and provide necessary guidance to testers during QA process. 
13.    Provide inputs to the test planning and strategies and perform and/or support tests at the multi-application levels in all environments i.e. SIT, UAT, etc. to ensure expected project objectives from functionality, usability, performance aspects are met accordingly

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