Front Office Manager
1 day ago
About the role
As the Front Office Manager at Pullman Miri Waterfront, you will play a pivotal role in ensuring the smooth and efficient operation of the hotel's front-of-house services. In this full-time position, you will be responsible for leading a talented team of front office staff and providing an exceptional guest experience from check-in to check-out. The role is based in Miri, Sarawak.
What you'll be doing
- Oversee the daily operation of the front office, including reception, concierge, and guest services
- Manage and train the front office team to deliver outstanding customer service
- Ensure accurate guest check-in and check-out processes, room assignments, and billing
- Respond to guest inquiries and address any concerns in a timely and professional manner
- Implement and maintain front office policies, procedures, and standards
- Collaborate with other hotel departments to ensure seamless guest experiences
- Analyse front office performance data and make data-driven decisions to drive improvements
- Handle cash and credit card transactions, and reconcile daily financial reports
What we're looking for
- Minimum 3 years of experience in a front office or hotel management role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficient in using hotel management software and point-of-sale systems
- Ability to work under pressure and make quick decisions
- Strong attention to detail and problem-solving skills
- Fluency in English and Bahasa Malaysia, with proficiency in additional languages an advantage
What we offer
At Pullman Miri Waterfront, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including comprehensive health insurance, paid leave, and opportunities for professional development and career advancement. We also encourage a healthy work-life balance through flexible working arrangements and wellness initiatives.
About us
Pullman Miri Waterfront is a premier hotel located on the stunning Miri Waterfront, offering breathtaking views of the South China Sea. As part of the Pullman Hotels & Resorts brand, we are known for our exceptional hospitality, modern amenities, and commitment to sustainability. Our mission is to create memorable experiences for our guests and foster a positive, collaborative work culture for our team.
Apply now to join our dynamic team and be a part of the Pullman Miri Waterfront experience.
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