Retail Lead

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia ITCAN Business Solutions Sdn Bhd Full time 60,000 - 81,000 per year

Job Responsibilities

* Ensure smooth store operations to maximize sales, enhance customer experience, and control costs.

* Organize and delegate tasks to staff, ensuring efficient and successful store management.

* Monitor and manage staff performance (Retail Specialists and Retail Experts) in sales, service, customer experience, and compliance.

* Maintain seamless operations across cash handling, inventory management, store layout, POSM, displays, and in-store merchandising.

* Develop and mentor staff, providing motivation, coaching, and guidance to ensure high operational and performance standards.

* Enforce quality and compliance with company policies, procedures, and guidelines.

* Analyze store reports and implement relevant initiatives for quick operational improvements.

Provide feedback and innovative ideas to the Regional Retail Manager to elevate retail standards.

* Act as a role model and change agent, promoting and embodying CD Retail Culture throughout the store.

Job Requirements

* Must have passed SPM (Sijil Pelajaran Malaysia).

* Minimum of 5 - 8 years of relevant work experience, preferably in telecommunications or retail industries.

* Proven experience in leading, managing, and motivating a team with minimal supervision.

* Good knowledge of retail management best practices; experience in Retail Specialist or Retail

Expert roles is an advantage.

* Excellent organizational and leadership abilities.

Strong people management skills; approachable, responsible, and an attentive listener.

Outstanding verbal, written, and interpersonal communication skills.

* Strong commercial awareness, analytical mindset, and familiarity with data analysis principles.

* Positive, passionate, collaborative, creative, self-motivated, resourceful, team-oriented, and able to perform under pressure.

* Ability to make quality operational and business decisions.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: RM5, RM8,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Work Location: In person

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