HR Analyst

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd Full time 60,000 - 120,000 per year

Job Purpose:

The HRSSC Analyst / Associate is responsible to provide support to internal customers (employees, line managers and HR community) in performing a variety of transactional requests, including but not limited to process HR administrative activities, ensure routing and approval of transactions in accordance with established business processes and resolve all discrepancies related to transactions. A key focus of the incumbent in this role is to deliver consistent results through strong customer focus and a commitment to service delivery excellence. Scope of support includes Singapore, Malaysia, Philippines, Indonesia, Thailand, Vietnam and China.

Key Accountabilities:

Service Delivery:

  • Execute administrative activities to support HR business processes throughout the employee's lifecycle, including but not limited to on/off-boarding, employee movements, insurance, benefits and claims, work visa formalities etc.
  • Receive, analyze, process and follow-up on recipient administration requests via multiple request channels (ticketing system, email and real-time chat), ensure accurate and timely interface to the respective internal/ external processing chains i.e. payroll, finance, external service providers, local authorities etc.
  • Work closely with internal teams and external service providers to ensure all service requests are completed accurately and timely
  • Ensure data quality and integrity in compliance with company guidelines while supporting HR business processes, including data privacy rules and regulations.
  • Deliver consistent and reliable service to internal customers according to defined KPIs and SLAs
  • Demonstrate customer-first culture through resolution ownership and anticipating needs

Outputs & Deliverables:

  • Continuous contribution to the improvement of the performance of the Central HR Shared Services Centre
  • Achieving high customer satisfaction through consistent, high quality service delivery
  • Contribute positively to a knowledge sharing environment through generously sharing knowledge with others.
  • Assist in orientation training and act as buddy to new team member.

Job Requirements:

  • At least 1-year HR services/operations working experience is a plus; more experienced candidates may be considered for senior positions within the team. However, fresh graduates are encouraged to apply.
  • Proven track record of executing operations with attention to detail and a customer service mindset that results in demonstrable customer satisfaction in services.
  • Excellent command in the English language. Candidates that are able to communicate in additional languages such as Mandarin will be an added advantage.
  • Able to work independently in a fast-paced environment
  • Strong ability to perform under pressure, multitask and prioritize workload is required.
  • Strong learning agility and able to deal with ambiguity.
  • Demonstrated self-motivation, analytical, problem solving skills and is willing to work with others to improve HR services.
  • Required to work on MY Public Holidays on a rotational basis to support other countries in the region
  • Proficient in Microsoft Words, Microsoft Excel & Microsoft PowerPoint

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