Cafe Supervisor
1 week ago
Key Responsibilities
1. Daily Operations
- Supervise and lead café staff during shifts to ensure smooth operations.
- Ensure all beverages and food items are prepared according to quality standards.
- Monitor cleanliness and hygiene in the café area.
- Manage opening and closing procedures.
2. Customer Service
- Provide excellent customer service and handle customer inquiries or complaints professionally.
- Ensure prompt and friendly service by the team.
- Maintain a welcoming and positive environment for customers.
3. Staff Supervision & Training
- Assign daily tasks and responsibilities to café staff.
- Train new employees on SOPs, service standards, and safety practices.
- Monitor staff performance and provide guidance when needed.
4. Inventory & Stock Management
- Track inventory levels and place orders for supplies when required.
- Conduct stock checks to avoid shortages and wastage.
- Receive deliveries and ensure proper storage of items.
5. Cash Handling
- Assist with cash register operations and ensure accurate cash handling.
- Prepare daily sales reports when required.
- Ensure compliance with cash management procedures.
6. Compliance & Safety
- Ensure café operations comply with food safety and hygiene regulations.
- Monitor equipment condition and report any maintenance needs.
- Maintain a safe working environment for staff and customers.
Requirements
- Minimum SPM or Diploma in Hospitality, F&B, or related field.
- Proven experience in café or F&B operations (preferably 1–2 years in a supervisory role).
- Strong leadership and communication skills.
- Ability to multitask and work under pressure.
- Good customer service and problem-solving skills.
- Willing to work shifts, weekends, and public holidays.
Job Types: Full-time, Permanent
Pay: RM2, RM2,300.00 per month
Work Location: In person
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