Branch Manager

2 weeks ago

Pontian Kecil Branch, Malaysia RHB Bank Full time 100,000 - 120,000 per year

Primary Objective

Manage a retail branch that caters to all retail and commercial market segments offering a wide range of products and services in a high growth area


• Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT


• Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products Strategy and Planning


• Develop, implement and manage the branch sales and operations plan to achieve the branch target Sales Management


• Set, review and communicate sales targets to all levels of staff across the branch
• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met


• Maintain awareness of competitor activity and industry best practices


• Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)


• Approve quality credits as per approving matrix


• Develop and maintain network of business contacts with Affluent/HNI and SME customers People Management


• Promote the core values of the Bank


• Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix


• To adequately train and develop branch staff Customer Service Management
• Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank


• Resolve customers' complaints and attend to requests in a timely manner Compliance


• Ensure no adverse reports on the Branch audit findings
• Ensure compliance of policies and procedures set by the Bank

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