Process Executive

1 day ago


Petaling Jaya, Selangor, Malaysia Infosys Full time 60,000 - 80,000 per year
Responsibilities

• Assist client manager in generating quotes to facilitate in fast turnaround time. This might involve a degree of product pricing knowledge.

• Responsible of Information gathering and data consolidation of each quote request.

• Handle incoming quotation requests including overseas requests from other NTT Offices.

• Frequent follow up call required to achieve client request closure within SLA given.

• Process and follow-up on dispute case or open issues within SLA given.

• Dealing with external and internal queries in a professional, client-oriented manner.

• Close alliance with vendors to obtain vendor's quotations and assist deal registrations if required.

• Establish and maintain good relationship with decision-makers, internal and external Stakeholders.

• Responsible for QA process.

• Provides mentorship & guidance to new joiners.

• To assist in order submission if required.

• Any other duties and responsibilities which will be assigned by the management or superior as and when necessary.

Requirements

• Diploma or degree in Business or any related field.

• More than 2 years' experience in Sales Support role of IT industry.

• Good in English, Mathematics, Excel and Microsoft Outlook.

• A good understanding of Sales/buying cycle and ability to handle dispute case.

• Good Problem-Solving skill.

• Meticulous and Detailed in numbers.

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