Customer Service, Senior Executive

1 day ago

Ampang Selangor, Malaysia General Storage Company Pte Ltd Full time

Lock+Store, is a one-stop self-storage hub offering flexible short-and long term storage facilities and office space for households, wine collectors and distributors, start-ups, SMEs and large corporations. We have a vast range of storage units with sizes ranging from 10sf to 200sf to cater to all your varied needs. Our mission is to provide affordable and flexible storage and warehouse solutions tailored to the specific needs of individuals, families and businesses.

We are a self-storage operator in Singapore and Malaysia. In Malaysia, we operate 3 facilities in Glenmarie, Petaling Jaya, Sri Hartamas and Ampang.

We are currently looking for Customer Service, Senior Executive to join our sales and operations support team to:

  • Respond promptly and professionally to customer enquiries via phone, email, and in-person
  • Assist customers with unit selection, payments, and account management
  • Ensure the facility is clean, secure, and well-maintained at all times
  • Achieve sales, payment collections, and customer satisfaction targets
  • Prepare and process customer license agreements accurately
  • Maintain proper documentation and prepare monthly reports for management
  • Conduct facility tours for potential clients and promote suitable storage solutions
  • Monitor and report on occupancy levels and customer feedback
  • Perform inventory checks and manage storage unit availability
  • Support marketing initiatives and promotions as required
  • Carry out additional duties as assigned by the Country Manager
  • Embrace and support the adoption of new technologies such as CRM and ERP systems to enhance operational efficiency and customer engagement

We are looking for a team player who is:

  • Able to work 5½ days per week. As the role is quite active i.e. site inspections, travelling from site to site
  • Station at our Ampang site. Expected to be both mobile and flexible; travel various locations within the Klang Valley/Shah Alam/Petaling Jaya as and when needed
  • Energetic, proactive, meticulous, and able to multitask effectively
  • Excellent interpersonal, written, and verbal communication skills
  • Independent yet highly customer-focused and a strong team player
  • Fluent in English, and Bahasa Malaysia (additional languages & proficiency in local dialect is a big a plus)
  • Previous experience in customer service or a related field is preferred; candidates with 2+ years of experience in a similar role may be considered for a Senior Position
  • Proficient in Microsoft Office and familiar with social media platforms. Experience with CRM and ERP systems (e.g., Salesforce, SAP, Zoho). You would have to be IT savvy
  • From different industry or seeking a career switch from IT roles or Project Management would be considered. We welcome to consider candidates who are willing to learn and adaptable to our industry needs.

Benefits & Others

Dental, Miscellaneous allowance, Medical, Uniform (e.g. Polo)

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